ch. 11

Question 1

____ is the willingness to achieve organizational objectives or to go above and beyond the call of duty.

Answer 1

Motivation

Question 2

The ____ __ is the process of moving from need to motive to behavior to consequence to satisfaction/dissatisfaction.

Answer 2

Motivation process

Question 3

The ___ ___ is performance = ability × motivation × resources

Answer 3

Performance Formula

Question 4

__ ____ ___ focus on identifying and understanding employees’ needs.

Answer 4

Content motivation theories

Question 5

The ___ _ __ __ proposes that employees are motivated by 5 levels of needs:

Level 1: Psychological

Level 2: Safety

Level 3: Social

Level 4: Esteem

Level 5: Self-actualization

Answer 5

Hierarchy of needs theory

Question 6

___ __ proposes that employees are motivated by three needs:

Existence

Relatedness

Growth

Answer 6

ERG Theory

Question 7

_-__ __ proposes that employees are motivated by motivators rather than by maintenance factors.

Answer 7

Two-factor theory

Question 8

___ __ __ proposes that employees are motivated by their needs for achievement, power, and affiliation.

Answer 8

Acquired needs theory

Question 9

__ ____ __ focus on understanding how employees choose behaviors to fulfill their needs.

Answer 9

Process motivation theories

Question 10

___ __ proposes that employees are motivated when their perceived inputs equal outputs

Answer 10

Equity theory

Question 11

__-__ __ proposes that achievable but difficult goals motivate employee

Answer 11

Goal-setting theory

Question 12

____ __ proposes that employees are motivated when they believe they can accomplish a task, and the rewards for doing so are worth the effort.

Answer 12

Expectancy theory

Question 13

____ __ proposes that the consequences of their behavior will motivate employees to behave in predetermined ways.

Answer 13

Reinforcement theory

Question 14

The steps in the __ __ __ are:

1. Tell the person exactly what was done correctly
2. Tell them why the behavior is important
3. Stop for a moment of silence
4. Encourage repeat performance

Answer 14

Giving praise model

Question 15

__ is the body’s reaction to environmental demands.

Answer 15

stress

Question 16

How is the performance formula used by managers?

Answer 16

To determine which factor in the formula is weak.

Question 17

What are the 3 major classes of motivation theories?

Answer 17

1. Content motivation
2. Process Motivation
3. Reinforcement

Question 18

What are the 5 content motivation theories?

Answer 18

1. Hierarchy of Needs
2. ERG Theory
3. Two-Factor
4. Acquired Needs
5. Self-determination theory

Question 19

What do the E, R, and G stand for in the ERG theory?

Answer 19

Existence
Relatedness
Growth

Question 20

What are the two factors in Herzberg’s two-factor theory?

Answer 20

Motivators and Maintenence

Question 21

What is the role of perception in equity theory?

Answer 21

Perception is subjective and can be incorrect.

Question 22

Does goal-setting theory really motivate employees?

Answer 22

Yes, if the goals are difficult but achievable.

Question 23

What are the two variables of the expectancy theory?

Answer 23

• Belief in ability
• The effort required is equal to the rewards

Question 24

What are the two schedules of reinforcement?

Answer 24

• Continuous
• Intermittent

Question 25

Is there a relationship among the three major classifications of motivation theories?

Answer 25

Yes, how employees behave to meet their needs.

Question 26

What are the 7 stress managment techniques?

Answer 26

1. Relaxation 2. Nutrition 3. Exercise 4. Sleep 5. Time Managment 6. Positive thinking 7. Support network