Ch. 2 Flashcards
(21 cards)
The organization’s _______ includes the factors that affect its performance from within its boundaries.
internal environment
The organization’s ___ is its purpose for being.
Mission
___ are people whose interests are affected by organizational behavior
Stakeholders
An _________ consists of the values, beliefs, and assumptions about appropriate behavior that members of an organization share.
organizational culture
The ____ is the technology used to transform inputs into outputs and deliver products and services
systems process
___________ is a process that involves everyone in an organization focusing on the customer to continually improve product value.
Total quality management TQM
The organization’s _______ includes the factors outside its boundaries that affect its performance.
external enviornment
The ____ refers to companies conducting business worldwide without boundaries.
global village
An ________ is based primarily in one country but transacts business in other countries.
international company
_____ is regarding one’s own ethnic group as superior to others.
Ethnocentrism
The three _____ are behavior, values and beliefs, and assumptions.
levels of culture
_____ articulate a vision for the organization and reinforce the culture through slogans, symbols, and ceremonies.
Symbolic leaders
A ________ has a culture that values sharing knowledge to adapt to the changing environment and continuously improve.
learning organization
___ are the standards of right and wrong that influence behavior.
Ethics
Using the _________ when making decisions, you try to create a win-win situation for all relevant stakeholders so that everyone benefits from the decision.
stakeholder approach to ethics
________ is the conscious effort to operate in a manner that creates a win-win situation for all stakeholders.
Social responsibility
What are the factors within the internal environment? (5)
Management and culture
Mission
Resources
System processes
Structure
What are the components of the systems process?
Inputs
Transformation
Outputs
Feedback
How is quality determined?
By comparing actual function to the customer’s requirements.
What are the 6 artifacts of organizational culture?
Heros
Stories
Slogans
Symbols
Rituals
Ceremonies
What are the levels of moral development?
Preconventional
Conventional
Postconventional
