Ch 16 & 17

Question 1

Define burnout

Question 2

Define motivation

Question 3

What subjects cannot be discussed in a job interview

Question 4

What is a special endorsement

Question 5

When tracking “skips” what is strictly forbidden by law

Question 6

What is considered a direct deposit

Question 7

How often should saff development meetings be held to ensure compliance in using health information technologies

Question 8

What is a money market saving account

Question 9

What are account receivables

Question 10

Are invoices, statements, and operational expenses included in account receivables

Question 11

Are credit balances, third-party payments and refunds considered special bookkeeping entries

Question 12

What is one of the most effective ways to find new employees

Question 13

What happens when a check is returned from the bank NSF

Question 14

Name of four types of endorsements

Question 15

Which employee management role requires the application to qualify for bonding

Question 16

Many direct deposits are processed through ________

Question 17

What is the traditional probationary period for a new employee

Answer 17

3 months

Question 18

What is cashier’s check

Answer 18

A check addressed to a nonspecific person’s name

Question 19

Describe the relationship between bookkeeping and accounting

Question 20

What document lists the order in which business is to be conducted during a meeting

Question 21

Any individual,corporation, or legal party who signs a check or any type of negotiable instruments is considered to be

Question 22

What is an incentive

Question 23

For offices with no cash policy, what type of payment is usually recommended for patients without a bank account

Question 24

Which digits in an RTN represens the individual bank identification number

Question 25

A group of employees who stick together during difficult times could be called ______

Answer 25

Workers union

Question 26

A capital sum of money due as a debt or used as a fund for which interest s either charged or paid s _____

Question 27

Is "praise" considered instrinsc motivation

Question 28

Should an employer review the applicants resume, check their application for writing skills and conduct a pescreen interview prior to scheduling the candidate for an interview

Answer 28

Yes

Question 29

The country is divided into how many Feederal Reserve district

Question 30

Which Acs prohibit inquires nto an applicant's race, color, gender, religion, and national origin

Question 31

What needs to occur when a provider agrees to settle for a reduced fee

Question 32

If a bank returns a check due to insufficient funds, who is responsible to recover the amount lost

Question 33

A system of recording, classifying and summarizing financial transactions is called _______

Question 34

Can credits and refunds, if not handle properly, decrease what is owe to the provider

Question 35

The "cash basis" system of accounting used by most physicians means that _______

Question 36

An office with more than _____ employees should have a person designated as a supervisor

Question 37

What is required for a check to be negotiable

Question 38

Which Act protects employee against unsafe workplaces

Answer 38

OSHA Act

Question 39

Under the at-will employee guideline, can an employee terminate employment for a good cause, bad cause or no cause

Answer 39

Yes

Question 40

In a healthy employee-employer relationship, would reprimanding be difficult

Question 41

After which aging category is the final demand letter turned over to the collection agency

Question 42

What are acceptable reason for stop-payment on a check

Question 43

What are qualities of an effective leader or office manager

Question 44

For a medical assistant to be allowed to sign checks on the physician's business account, s/he must sign a document at the bank called _______

Question 45

Which employee behaviors are grounds for immediate dismissal without warning

Question 46

A check made payable to "cash" is most commonly used in the physician's office to replenish ______

Question 47

A supervisor assigns a person to assist new employee during initial probatory period, what is this person called ______

Answer 47

Trainer

Question 48

Who is financially responsible for a minor seeking treatment for STD without parent consent

Question 49

Can employer ask "how many children do you have?" on a job interview

Question 50

Should new employees be given orientation in office's policies, physical environment, and nature of practice

Answer 50

Yes