Ch. 4: Fire Officer Communications Flashcards Preview

Fire Officer Principles & Practices 3e > Ch. 4: Fire Officer Communications > Flashcards

Flashcards in Ch. 4: Fire Officer Communications Deck (25)
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1
Q

What is a repetitive circular process?

A

communication

2
Q

What occurs when the intended message has been received and understood?

A

effective commnication

3
Q

The communication cycle consists of five parts:

A

1) Message
2) Sender
3) Medium (with noise)
4) Receiver
5) Feedback

4
Q

What represents the text of the communication?

A

the message

5
Q

Who is the person or entity who is sending the message?

A

the sender

6
Q

What accompanies a spoken message can profoundly influence the receiver’s interpretation?

A

The tone of voice or the look

7
Q

What refers to the method used to convey the information from the sender to the receiver?

A

the medium

8
Q

When choosing the circumstances for transmitting a personal message, remember this guideline:

A

Praise in public; counsel, coach, or discipline in private.

9
Q

Who is the person who receives and interprets the message?

A

the receiver

10
Q

What completes the communication cycle by confirming receipt and verifying the receiver’s interpretation of the message?

A

feedback

11
Q

Effective communication should contain all five components of the communication process;

A

if one or more is missing, communication does not occur.

12
Q

The purpose of _______ ________ is to help the fire officer understand the firefighter’s viewpoint to solve an issue or a problem.

A

active listening

13
Q

The following techniques may help improve listening skills:

A
  • Do not assume anything.
  • Do not interrupt.
  • Try to understand the need.
  • Look for the real reason the person wants your attention.
  • Do not react too quickly.
14
Q

What is a good method to keep a conversation on topic?

A

directed questioning

15
Q

What is the flow of informal and unofficial communication system?

A

grapevine

16
Q

What is a physical or sociological condition that interferes with the message?

A

environmental noise

17
Q

What includes background conversations, outside noises, or distracting sounds that make it difficult to hear?

A

physical noise

18
Q

What is a standard method of transmitting an order to a unit or company at the incident scene?

A

The communications order model

19
Q

What must be accurate, brief, and clear?

A

Radio messages

20
Q

What is the mental process of gathering and considering all of the pertinent details of a given incident?

A

size-up

21
Q

What is the most common form of reporting?

A

verbal communication from one individual to another, either face-to-face or via telephone or radio

22
Q

What is an effective method of exchanging information when the magnitude or speed of the event requires maximum efficiency?

A

A CAN report (conditions-actions-needs)

23
Q

What is a purpose of the morning report?

A

To identify any personnel, or resource shortage as soon as possible.

24
Q

What reports usually require the fire officer’s personal attention to ensure that the report’s information is complete and concise?

A

infrequent reports

25
Q

What is required by the state worker’s compensation agencies whenever an employee is injured?

A

A supervisor’s report