Ch. 8: Managing Project Quality Flashcards Preview

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Flashcards in Ch. 8: Managing Project Quality Deck (27)

Comparing any two similar entities to measure their performance.



These diagrams show the relation between the variables within a process and how those relations may contribute to inadequate quality. They can help organize both the process and team opinions, as well as generate discussion on finding a solution to ensure quality.

Cause-and-effect diagrams


A simple approach to ensure that work is completed according to the quality policy.



A quality control chart that maps the performance of project work overtime.

Control chart


This is the cost associated with not satisfying the quality expectations. This is also known as the cost of nonconformance to quality.

Cost of poor quality


This is the cost associated with the monies spent to ascertain the expected level of quality. This is also
known as the cost of conformance to quality.

Cost of quality


A process to study the tradeoffs between costs and the benefits realized from those costs.

Cost-benefit analysis


An approach that relies on statistical scenarios to determine what variables within a project will result in the best outcome.

Design of experiments


Assurance provided to the external customers of the project.

External QA


A diagram illustrating how components within a system are related. Flowcharts show the relation between
components, as well as help the project team determine where quality issues may be present and, once done, plan



Assurance provided to management and the project team.

Internal QA


The abbreviation for the International Organization for Standardization. ISO is Greek for equal, while "International
Organization for Standardization" would be abbreviated differently in different language. The organization elected to use
ISO for all languages.



A histogram that illustrates categories of failure within a project.

Pareto diagram


A project management subsidiary plan that aims to improve the project, not just the end
result of the project. It strives to identify and eliminate waste and non-value-added activities.

Process improvement plan


According to ASQ, it is the degree to which a set of inherent characteristics fulfills requirements.



A management process that defines the quality system or quality policy that a project must adhere to.
QA aims to plan quality into the project rather than inspect quality into a deliverable.

Quality assurance


An inspection-driven process that measures work results to confirm that the project is meeting the relevant
quality standards.

Quality control


The operational definitions that specify the measurements within a project and the expected targets for
quality and performance.

Quality metrics


The process of first determining which quality standards are relevant to your project and then finding out
the best methods of adhering to those quality standards.

Quality planning


A component of a control chart that illustrates the results of seven measurements on one side of the mean,
which is considered "out of control" in the project.

Rule of Seven


A quality control tool that shows the results of inspection in the order in which they've occurred. The goal of a run chart is to first demonstrate the results of a process over time and then use trend analysis to predict when certain trends may reemerge.

Run chart


A quality control tool that tracks the relationship between two variables over time. The two variables are considered related the closer they track against a diagonal line.

Scatter diagram


A process of choosing a percentage of results at random. For example, a project creating a medical device may have 20 percent of all units randomly selected to check for quality.

Statistical sampling


These flowcharts illustrate the flow of a process through a system, such as a project change request through the change control system or work authorization through a quality control process.

System or process flowcharts


This plan defines how the project team will implement and fulfill the quality policy of the performing organization.

Quality management plan


The science of using past results to predict future performance.

Trend analysis


The results of the project work as needed. This includes technical performance measures, project status, information on what the project has created to date, corrective actions, and performance reports.

Work performance information