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Flashcards in Ch5: Leadership Deck (17)
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1

10 Points of Successful Leaders

1. Assemble a dedicated team
2. Over communicate
3. Don't assume
4. Be authentic
5. Know your obstacles
6. Create a "team charter"
7. Believe in your people
8. Dole out credit
9. Keep your team engaged
10. Stay calm

2

Leadership definition

ability to positively influence people under ones authority to achieve results

3

Baldridge Leadership Triad

forces the importance of leadership on strategy and customers

4

Core Leadership skills (5)

1. Vision
2. Empowerment
3. Intuition
4. Value congruence
5. Self-understanding

5

Leadership competencies (6)

1. Navigator
2. Communicator
3. Mentor
4. Learner
5. Builder
6. Motivator

6

Navigator

creates a shared meaning and provides direction

7

Mentor

provides others with a role to guide their actions

8

Learner

continuously develops personal knowledge, skills, and abilities

9

Builder

shapes processes and structures to allow for the achievement of goals and outcomes

10

Leading Practices (4)

1. customer-focused strategic visions and clear values
2. create a good environment for employees
3. demonstrate personal commitment
4. environment fosters legal and ethical behaviour
5. integrate public responsibilities

11

strategic planning

the process of envisioning an organizations future and developing the necessary goals, objectives, and action plans to achieve that future

12

strategy

a pattern or plan that integrates an organizations major goals, policies, and action sequences into a cohesive whole

13

strategic plan pyramid (top to bottom)(7)

1. targets
2. measures
3. initiatives
4. objectives
5. goals
6. vision
7. mission

14

mission statement

captures the essence of why the organization exists, who we are what we do

15

vision

how the organization wants to be perceived in the future, what success looks like

16

strategic objectives

what an organization must change or improve to remain or become competitive

17

action plans

what an organization must do to achieve its strategic objectives