CH8: Human Resources Management Flashcards Preview

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Flashcards in CH8: Human Resources Management Deck (25)
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1

Taylor said

people should concentrate for one thing that they are good at

2

Objectives of HRM

to build a high-performance workplace
and maintain an environment for quality excellence to enable employees and the organization to achieve strategic objectives and adapt to change

3

work design

how employees are organized

4

job design

responsibilities and taks assigned to individuals

5

job enlargement

expanding workers jobs

6

job rotation

having workers learn several tasks and rotate among them

7

job enrichment

granting more authority, responsibility and autonomy

8

team def

people with complementary skills who are committed to a common purpose and goals

9

compensation (2)

- merit versus capability/performance
- gainsharing

10

gainsharing

an incentive plan in which employees receive benefits directly as a result of cost saving measures they initiate or participate in

11

recognition (3)

- monetary or non-monetary
- formal or informal
- individual or group

12

Recognition def

provides a visible means of promoting quality efforts and telling employees that the organization values their efforts, which stimulates their motivation to improve

13

motivation def

anything that provides direction, intensity and persistence to behaviour

14

Herzbergs Two-Factors Motivation Theory

1. Hygiene factors - avoid unpleasantness at work
2. motivators - based on an individuals need for personal growth

15

Hygiene factors (6)

1. supervision
2. working conditions
3. co-workers
4. pay
5. policies/procedures
6. job security

16

Motivators (5)

1. achievement
2. recognition
3. the work itself
4. responsibility
5. advancement and growth

17

maslow pyramid (5)

1. self-actualization
2. self-esteem
3. love and affection
4. safety- security
5. physiological needs

18

empowerment

giving people authority to make decisions based on what they feel is right, to have control over their work, to take risks and learn from mistakes, and to promote change

19

performance appraisal

method by which job performance of an employee is documented and evaluated

20

performance appraisal methods (2)

old: focus on short-term results and individual behaviour

new: focus on company goals such as quality and behaviours like teamwork

21

team development 4 stages

1. forming
2. storming
3. norming
4. performing

22

quality circles

teams of workers and supervisors that meet regularly to address work-related problems involving quality and producitivity

23

3 basic functions of quality circles

1. identify
2. analyze
3. solve

24

personality inside teams (4)

1. intelligence
2. dominane
3. extro/introversion
4. anxiety/stability

25

team roles (7)

1. leader
2. facilitator
3. recorder
4. scriber
5. team keeper
6. member
7. guest/expert