Ch3: Philosophies & Frameworks Flashcards Preview

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Flashcards in Ch3: Philosophies & Frameworks Deck (12)
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1

Deming Chain reaction (5)

improve quality
costs decrease
productivity increases
increase market share with better quality and lower prices
stay in business
provide jobs and more jobs

2

deming philosophy (3)

- continual improvements
- reducing uncertainty and variability
- driven by leadership of top management

3

system of profound knowledge - deming (4)

1. appreciation for a system
2. understanding variability
3. theory of knowledge
4. psychology

4

Appreciation for a system

- parts of a system must work together
- every system must have a purpose

5

Understanding variability

- many sources of uncontrollable variation exist in any process
- excessive variation results in product failures, unhappy customers, and unnecessary costs

6

theory of knowledge

- management in any form requires prediction
- prediction must be based on some theory

7

Psychology

- people are motivated intrinsically and extrinsically
- intrinsically: self motivated
- extrinsically: motivated by reward/punishment

8

Juran (trilogy, quote)

first to incorporate human aspect of quality
1. quality planning
2. quality control
3. quality improvement

"fitness for use"

9

Crosby (5)

1. quality means conformance to requirements
2. problems are functional in nature
3. no optimum level of defects
4. cost of quality is the only useful measurement
5. zero defects is the only performance standard

10

Ishikawa (5)

- influenced participative approaches involving all workers
- quality begins and ends with education
- quality control ideal status is when inspection is no longer needed
- kill the root cause not the symptoms
- fishbone

11

Taguchi (2)

1. considers design to be more important than the manufacturing process
2. eliminate variances in production before they can occur

12

PDCA

plan - do - check - act