Change

Question 1

factors to consider relating to change include…

Answer 1

• pace of the change
• manner of the change
• scope of the change

Question 2

categories of change?

Answer 2

measured against two axes: nature of change and management role

Question 3

two types of change?

Answer 3

incremental/transformational

Question 4

two types of management roles?

Answer 4

reacting/proactive

Question 5

incremental change, proactive management?

Answer 5

tuning

Question 6

incremental change, reactive management?

Answer 6

adaptation

Question 7

transformational change, proactive management?

Answer 7

planned

Question 8

transformational change, reactive management?

Answer 8

forced

Question 9

tuning?

Answer 9

incremental change, proactive management

Question 10

adaptation?

Answer 10

incremental change, reactive management

Question 11

planned?

Answer 11

transformational change, proactive management

Question 12

forced?

Answer 12

transformational change, reactive management

Question 13

to reach desired position, what must happen?

Answer 13

driving forces must be promoted, restraining forces must be removed

Question 14

forces for change?

Answer 14

• changing markets
• globalisation
• increased competition
• new tech
• new personnel
• improved rewards

Question 15

barriers to change?

Answer 15

• cultural barriers
• personnel barriers

Question 16

how to manage change? (lewin & schein’s iceberg model)

Answer 16

• unfreeze, move, refreeze
• unfreeze (trigger for change e.g., challenge existing behaviour)
• move (communicating the change management plan)
• refreeze (consolidating and reinforcing the new changes

Question 17

management styles?

Answer 17

• communication (meetings, briefings)
• education (training reduces resistance to new change)
• participation (allow change targets to participate in change process)

Question 18

change agent?

Answer 18

group, individual or group responsible for driving or ‘selling’ the change