chapt 8 - interpersonal coms lecs

Question 1

overall emotional tone of the relationship

Answer 1

communication climate

Question 2

communication climate where partners feel valued and supported

Answer 2

positive communication climate

Question 3

convey that we care about our partner

Answer 3

confirming communication messages

Question 4

signal a lack of regard for our partner

Answer 4

disconfirming communication messages

Question 5

helping people feel better about themselves, their behavior, or their situation by creating a safe conversational space to express their feelings

Answer 5

comforting

Question 6

the perception we want others to have of our worth

Answer 6

face

Question 7

the desire to be appreciated, liked, and honored

Answer 7

positive face needs

Question 8

the desire to independent and self-sufficient

Answer 8

negative face needs

Question 9

encourage partners to talk about and elaborate on what happened and how they feel about it

Answer 9

other-centered messages

Question 10

offering messages that help a partner understand a situation in a different light

Answer 10

reframe the situation

Question 11

presenting relevant suggestions to resolve a problem or situation

Answer 11

giving advice

Question 12

the decision-making process regarding whether or not to disclose confidential information about oneself or others

Answer 12

communication privacy management theory

Question 13

revealing confidential information about yourself or others

Answer 13

disclosure

Question 14

naming the emotions you are feeling without judging them

Answer 14

describing feelings

Question 15

recounting specific behaviors of another without commenting on their appropriateness

Answer 15

describing behavior

Question 16

describing the specific positive behaviors or accomplishments and the effect of them on others

Answer 16

praise

Question 17

describing specific behaviors that hurt the person or that person’s relationship with others

Answer 17

constructive criticism

Question 18

a direct approach for responding to people who expect you to disclose something you would rather keep private

Answer 18

establishing a personal boundary

Question 19

submitting to another’s demands while concealing one’s own desires and expectations

Answer 19

passive communication style

Question 20

belligerently or violently confronting another with little or no regard for the others

Answer 20

aggresive communication stylee

Question 21

expressing hostility indirectly -

Answer 21

passive-aggressive communication style

Question 22

expressing personal desires and expectations while respecting those of others

Answer 22

assertive communication style

Question 23

an expressed struggle between two interdependent people who perceive incompatible goals, scarce resources, and interference from the other in achieving their goals

Answer 23

interpersonal conflict

Question 24

physically or pyschologically removing yourself from the conflict

Answer 24

avoiding

Question 25

satisfying others’ needs or accepting others’ opinions while neglecting your own

Answer 25

accomodating

Question 26

satisfying our own needs or desires with little or no concern for the needs of the others or the relationship

Answer 26

competing

Question 27

giving up part of what you want to provide at least some satisfaction for both parites

Answer 27

compromising

Question 28

working together to discover a mutually satisfying soltuion

Answer 28

collaborating