Chapter 1: Management and the Management Process

Question 1

Define self-management

Answer 1

the capacity to act with a strong sense of self-awareness

Question 2

Define managers

Answer 2

persons who directly supervise, support, and help activate work efforts to achieve the performance goals of individuals, teams, or even an organization as a whole

Question 3

Define first-line manager

Answer 3

someone who is formally in charge of a small work group composed of nonmanagerial workers

Question 4

Give examples of first-line managers

Answer 4

• Examples in Business
o Department head, supervisor, and team leader
• Examples in Nonprofit
o Department head, supervisor, and team leader

Question 5

Define middle managers

Answer 5

persons in charge of relatively large departments or divisions consisting of several smaller work units or teams

Question 6

Give examples of middle managers

Answer 6

• Examples in Business
o Division manager, regional manager, and plant manager
• Example in Nonprofit
o Division manager, regional manager, and branch manager

Question 7

Define top managers

Answer 7

part of senior management team that is responsible for performance of an organization as a whole or for one of its larger parts

Question 8

Give examples of top managers

Answer 8

• Examples in Business
o Chief executive officer, president, and vice president
• Examples in Nonprofit
o Executive director, president, administrator, and vice president

Question 9

Define board of directors and who elects them

Answer 9

are the overseers of a typical business

• Members are elected by stockholders to represent their ownership interests

Question 10

Define board of trustees and who elects them

Answer 10

are overseers of a typical nonprofit

• Members may be elected by local citizens, appointed by government bodies, or invited to serve by existing members

Question 11

Define governance

Answer 11

the oversight of top management by an organization’s board of directors or board of trustees

Question 12

Define accountability

Answer 12

the requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility

Question 13

Define effective manager

Answer 13

someone who successfully helps others achieve both high performance and satisfaction in their work

Question 14

Define quality of work life

Answer 14

the overall quality of human experiences in the workplace

Question 15

Define upside-down pyramid

Answer 15

view puts customers at the top of the organization being served by workers who are supported by managers below them

Question 16

Define management process

Answer 16

the planning, organizing, leading, and controlling the use of resources to accomplish performance goals

Question 17

Define planning

Answer 17

the process of setting performance objectives and determining what actions should be taken to accomplish them

Question 18

Define organizing

Answer 18

the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups

Question 19

Define leading

Answer 19

the process of arousing people’s enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives

Question 20

Define controlling

Answer 20

the process of measuring work performance, comparing results to objectives, and taking corrective action as needed

Question 21

Define informational roles

Answer 21

focus on the giving, receiving, and analyzing of information

Question 22

Define interpersonal roles

Answer 22

reflect interactions with people inside and outside the work unit

Question 23

Define decisional roles

Answer 23

involve using information to make decisions to solve problems or address opportunities

Question 24

Define agenda setting

Answer 24

identifies important action priorities

Question 25

Define networking

Answer 25

involves building and maintaining positive relationships with other people

Question 26

Define social capital

Answer 26

the capacity to attract support and help from others in order to get things done

Question 27

Define technical skill

Answer 27

the ability to use a special proficiency or expertise to perform particular tasks

Question 28

Define human skill

Answer 28

the ability to work well in cooperation with other people

Question 29

Define emotional intelligence

Answer 29

the ability to manage ourselves and our relationships effectively

Question 30

What are the 5 foundations of emotional intelligence?

Answer 30

self-awareness, self-regulation, motivation, empathy, and social skills

Question 31

Define conceptual skill

Answer 31

the ability to think analytically and solve complex problems

Question 32

Define lifelong learning

Answer 32

the process of continuously learning from our daily experiences and opportunities

Question 33

What are the six "must have" managerial skills?

Answer 33

• Teamwork, Self-Management, Leadership, Critical Thinking, Professionalism, and Communication

Question 34

What happens to technical skill over higher levels of management?

Answer 34

importance decreases

Question 35

What happens to human skill over higher levels of management?

Answer 35

importance stays constant

Question 36

What happens to conceptual skill over higher levels of management?

Answer 36

importance increases

Question 37

Define globalization

Answer 37

the worldwide interdependence of resource flows, product markets, and business competition

Question 38

Define global sourcing

Answer 38

hiring workers and contracting for supplies and services in other countries

Question 39

Define job migration

Answer 39

the shifting of jobs from one country to another

Question 40

Define ethics

Answer 40

a code of moral principles that sets standards of conduct for what is good and right as opposed to bad or wrong

Question 41

Define corporate governance

Answer 41

oversight of a company’s management by a board of directors

Question 42

Define workforce diversity

Answer 42

the composition of a workforce in terms of differences among people on gender, age, race, ethnicity, religion, sexual orientation, and physical ability

Question 43

Define glass ceiling effect

Answer 43

an invisible barrier limiting career advancement of women and minorities

Question 44

Define prejudice

Answer 44

the holding of negative, irrational attitudes regarding people who are different from us

Question 45

Define discrimination

Answer 45

treating minority members unfairly and denying them full membership benefits

Question 46

Define free-agent economy

Answer 46

people change jobs more often, and many work on independent contracts with a shifting mix of employees

Question 47

Define shamrock organization

Answer 47

operates with a core group of full time long-term workers supported by others who work on contracts and part time

Question 48

Define intellectual capital

Answer 48

the collective brainpower or shared knowledge of a workforce

Question 49

What is the intellectual capital formula?

Answer 49

• Intellectual Capital= Competency X Commitment

Question 50

Define knowledge workers

Answer 50

use their minds and intellects as critical assets to employers

Question 51

Define self-management

Answer 51

the ability to understand oneself, exercise initiative, accept responsibility, and learn from experience