Chapter 5: Plans and Planning Technique

Question 1

Define planning

Answer 1

planning is the process of setting performance objectives and determining how to accomplish them

Question 2

What is the process of setting performance objectives and determining how to accomplish them?

Answer 2

planning

Question 3

What are the 5 steps in the planning process?

Answer 3

Step 1: Define your objectives
Step 2: Determine where you stand vis-a-vis objectives
Step 3: Develop premises regarding future conditions
Step 4: Make a plan
Step 5: Implement the plan and evaluate results

Question 4

Define objectives

Answer 4

objectives are specific results that one wishes to achieve

Question 5

What are specific results that one wishes to achieve?

Answer 5

objectives

Question 6

Define plan

Answer 6

A plan is a statement of intended means for accomplishing objectives

Question 7

What is a statement of intended means for accomplishing objectives?

Answer 7

a plan

Question 8

Define complacency trap

Answer 8

the complacency trap is being lulled into inaction by current successes or failures

Question 9

What is being lulled into inaction by current successes or failures?

Answer 9

the complacency trap

Question 10

What happens in a hierarchy of objectives?

Answer 10

lower level objectives help to accomplish higher-level ones

Question 11

Define short-range plans

Answer 11

short-range plans are plans that usually cover a year or less

Question 12

What are plans that usually cover a year or less?

Answer 12

short-range plans

Question 13

Define long-range plans

Answer 13

long-range plans are plans that usually cover three years or more

Question 14

What are plans that usually cover three years or more?

Answer 14

long-range plans

Question 15

Define strategic plans

Answer 15

A strategic plan identifies long-term directions for the organization

Question 16

What identifies long-term directions for the organization?

Answer 16

strategic plans

Question 17

Define vision

Answer 17

A vision clarifies the purpose of the organization and expresses what is hopes to be in the future

Question 18

What clarifies the purpose of the organization and expresses what is hopes to be in the future?

Answer 18

a vision

Question 19

Define operational plan/tactical plan

Answer 19

An operation/tactical plan sets out ways to implement a strategic plan

Question 20

What sets out ways to implement a strategic plan?

Answer 20

an operational/tactical plan

Question 21

Define functional plan

Answer 21

a functional plan identifies how different parts of an enterprise will contribute to accomplishing strategic plans

Question 22

What identifies how different parts of an enterprise will contribute to accomplishing strategic plans?

Answer 22

a functional plan

Question 23

Define policy

Answer 23

A policy is a standing plan that communicates broad guidelines for decisions and actions

Question 24

What is identifies how different parts of an enterprise will contribute to accomplishing strategic plans?

Answer 24

a policy

Question 25

Define procedure

Answer 25

A procedure or rule precisely describes actions to take in specific situations

Question 26

What precisely describes actions to take in specific situations?

Answer 26

procedure

Question 27

Define budget

Answer 27

A budget is a plan that commits resources to projects or activities

Question 28

What is a plan that commits resources to projects or activities?

Answer 28

a budget

Question 29

Define zero-based budget

Answer 29

A zero-based budget allocates resources as if each budget was brand new

Question 30

What allocates resources as if each budget was brand new?

Answer 30

a zero-based budget

Question 31

Define forecasting

Answer 31

forecasting attempts to predict the future

Question 32

What attempts to predict the future?

Answer 32

forecasting

Question 33

Define contingency planning

Answer 33

Contingency planning identifies alternative courses of action to take when things go wrong

Question 34

What identifies alternative courses of action to take when things go wrong?

Answer 34

contingency planning

Question 35

Define scenario planning

Answer 35

scenario planning identifies alternative future scenarios and makes plans to deal with each

Question 36

What identifies alternative future scenarios and makes plans to deal with each?

Answer 36

scenario planning

Question 37

Define benchmarking

Answer 37

benchmarking uses external insights to gain insight for planning

Question 38

What uses external insights to gain insight for planning?

Answer 38

benchmarking

Question 39

Define best practices

Answer 39

best practices are methods that lead to superior performance

Question 40

What are methods that lead to superior performance?

Answer 40

best practices

Question 41

Define participatory planning

Answer 41

Participatory planning includes the persons who will be affected by plans and/or who will be asked to implement them

Question 42

What includes the persons who will be affected by plans and/or who will be asked to implement them?

Answer 42

participatory planning

Question 43

Define stretch goals

Answer 43

stretch goals are performance targets that we have to work extra hard and stretch to reach

Question 44

What are performance targets that we have to work extra hard and stretch to reach?

Answer 44

stretch goals