Chapter 14: Takeaway 14.2: What Are the Building Blocks of Successful Teamwork? Flashcards
(32 cards)
Define effective team
an effective team achieves high levels of task performance, membership satisfaction, and future viability
What is the team effectiveness equation?
Team Effectiveness = Quality of Inputs + (Process Gains – Process Losses)
Define membership composition
membership composition is the mix of abilities, skills, backgrounds, and experiences among team members
Define team process
team process is the way team members work together to accomplish tasks
What is stage 1 of the stages of team development?
Forming- a stage of initial orientation and interpersonal testing
What is stage 2 of the stages of team development? (after forming)
Storming- a stage of conflict over tasks and working as a team
What is stage 3 of the stages of team development? (after storming)
Norming- a stage of consolidation around task and operating agendas
What is stage 4 of the stages of team development? (after norming)
Performing- a stage of teamwork and focused task performance
What is stage 5 of the stages of team development? (after adjourning)
Adjourning- a stage of task completion and disengagement
Define norm
a norm is a behavior, rule or standard expected to be followed by team members
Define performance norm
a performance norm defines the effort and performance contributions expected of team members
Define cohesiveness
cohesiveness is the degree to which members are attracted to and motivated to remain part of a team
Define task activity
task activity is an action taken by a team member that directly contributes to the group’s performance purpose
Define maintenance activity
maintenance activity is an action taken by a team member that supports the emotional life of the group
Define distributed leadership
distributed leadership is when any and all members contribute helpful task and maintenance activities to the team
Define disruptive behaviors
disruptive behaviors is self-serving and cause problems for team effectiveness
Define decentralized communication network
a decentralized communication network allows members to communicate directly with one another
Define centralized communication network
in a centralized communication network communication flows only between individual members and a hub or center point
Define restricted communication network
in a restricted communication network subgroups contest one anothers’ positions and restrict interactions with one another
What type of team achieves high levels of task performance, membership satisfaction, and future viability?
effective team
What is the mix of abilities, skills, backgrounds, and experiences among team members?
membership composition
What is the way team members work together to accomplish tasks?
team process
What is a behavior, rule or standard expected to be followed by team members?
norm
What defines the effort and performance contributions expected of team members?
performance norm
