Chapter 14: Takeaway 14.3: How Can Managers Create and Lead High-Performance Teams?

Question 1

Define team building

Answer 1

team building involves activities to gather and analyze data on a team and make changes to increase its effectiveness

Question 2

Define decision making

Answer 2

decision making is the process of making choices among alternative courses of action

Question 3

Define consensus

Answer 3

a consensus is reached when all parties believe they have had their say and been listened to, and agree to support the group’s final decision

Question 4

Define groupthink

Answer 4

groupthink is a tendency for highly cohesive teams to lose their evaluative capabilities

Question 5

Define conflict

Answer 5

a conflict is a disagreement over issues of substance and/or an emotional antagonism

Question 6

Define substantive conflict

Answer 6

substantive conflict involves disagreements over goals, resources, rewards, policies, procedures, and job assignments

Question 7

Define emotional conflict

Answer 7

emotional conflict results from feelings of anger, distrust, dislike, fear, and resentment as well as from personality clashes

Question 8

Define avoidance

Answer 8

avoidance pretends that a conflict doesn’t really exist

Question 9

Define accommodation or smoothing

Answer 9

accommodation plays down differences ad highlights similarities to reduce conflict

Question 10

Define competition or authoritative command

Answer 10

competition uses force, superior skill, or domination to win a conflict

Question 11

Define compromise

Answer 11

compromise occurs when each party to the conflict gives up something of value to the other

Question 12

Define collaboration or problem solving

Answer 12

collaboration involves working through conflict differences and solving problems so everyone wins

Question 13

Define conflict resolution

Answer 13

conflict resolution is the removal of the substantive and/or emotional reasons for a conflict

Question 14

What involves activities to gather and analyze data on a team and make changes to increase its effectiveness?

Answer 14

team building

Question 15

What is the process of making choices among alternative courses of action?

Answer 15

decision making

Question 16

What is reached when all parties believe they have had their say and been listened to, and agree to support the group’s final decision?

Answer 16

consensus

Question 17

What is a tendency for highly cohesive teams to lose their evaluative capabilities?

Answer 17

groupthink

Question 18

What is a disagreement over issues of substance and/or an emotional antagonism?

Answer 18

conflict

Question 19

What involves disagreements over goals, resources, rewards, policies, procedures, and job assignments?

Answer 19

substantive conflict

Question 20

What results from feelings of anger, distrust, dislike, fear, and resentment as well as from personality clashes?

Answer 20

emotional conflict

Question 21

What pretends that a conflict doesn’t really exist?

Answer 21

avoidance

Question 22

What plays down differences ad highlights similarities to reduce conflict?

Answer 22

accommodation or soothing

Question 23

What uses force, superior skill, or domination to win a conflict?

Answer 23

competition or authoritative command

Question 24

What occurs when each party to the conflict gives up something of value to the other?

Answer 24

compromise

Question 25

What involves working through conflict differences and solving problems so everyone wins?

Answer 25

collaboration or problem solving

Question 26

What is the removal of the substantive and/or emotional reasons for a conflict?

Answer 26

conflict resolution