Chapter 12 - Motivating Employees

Question 1

Which is something that you can do to provide autonomy to your employees according to Pink? p. 213
A.) Permit cross-training
B.) Give them access to training
C.) Model a positive attitude
D.) Get out of their way

Answer 1

D.) Get out of their way

Question 2

What is one way to motivate an NF temperament? p. 217
A.) Help provide and maintain an open, conflict-free workplace
B.) Get to the point
C.) Identify clear quality standards and accept nothing less
D.) Address the bottom line results

Answer 2

A.) Help provide and maintain an open, conflict-free workplace

Question 3

According to Pink, what is a good way you can promote mastery in your employees? p. 214
A.) Provide facilitative, supportive leadership
B.) Trust employees to do the right things
C.) Assess where and how each one needs to grow
D.) Ensure clear and open communication

Answer 3

C.) Assess where and how each one needs to grow

Question 4

What should you do when you do not agree with your manager? p. 223
A.) Tell her supervisor immediately
B.) Call her out in public
C.) Just do what you were planning to
D.) Tell her respectfully in private

Answer 4

D.) Tell her respectfully in private

Question 5

What should you do to earn trust from your manager? p. 224
A.) Do good work
B.) Keep him informed
C.) Always agree
D.) Be consistent

Answer 5

A.) Do good work

Question 6

Which of the following is NOT a way according to Pink to cultivate purpose among your employees?
p. 215
A.) Make resources easily available
B.) Provide fair and desirable rewards and recognition
C.) Trust employees to do the right things
D.) Promote a supportive team environment

Answer 6

A.) Make resources easily available

Question 7

Which does NOT describe the “meet your manager where he is” statement for managing your manager? p. 224
A.) Figure out what annoys your manager and don’t do it
B.) Show pride in his accomplishments always
C.) Accommodate his personality type
D.) Customize your communication according to his preference

Answer 7

B.) Show pride in his accomplishments always

Question 8

Which is NOT a correct statement about how to manage your manager? p. 222
A.) Exercise initiative
B.) Overpromise and under deliver
C.) Avoid surprises and never bluff
D.) Be a problem solver

Answer 8

B.) Overpromise and under deliver

Question 9

Which temperament type tends to focus on what is practical and realistic to provide organization and structure? p. 219
A.) NT
B.) SJ
C.) NF
D.) SP

Answer 9

B.) SJ

Question 10

What should you do if you don’t know an answer?
p. 223
A.) Make a good guess
B.) Change the subject
C.) Say you do not know
D.) Portray your guess as certain

Answer 10

C.) Say you do not know

Question 11

Which is NOT a way to share information strategically with your manager? p. 221-222
A.) Know when she needs to hear it from you first
B.) Listen to the question before answering
C.) Ensure your priorities come first
D.) Do not just pass on raw data

Answer 11

C.) Ensure your priorities come first

Question 12

Which is a word used to describe NTs? p. 218
A.) Loyal to the system
B.) Knowledge seekers
C.) Precise
D.) Impulsive

Answer 12

B.) Knowledge seekers

Question 13

Which temperament type focuses on what is practical and realistic to which they bring spontaneity and flexibility? p. 220
A.) SJ
B.) SP
C.) NF
D.) NT

Answer 13

B.) SP

Question 14

How does an SJ temperament lead? p. 219
A.) Uses inspirational speeches and imagery
B.) Often sees conflict as a positive tool
C.) Is highly negotiable
D.) Supplies stability, routine, and structure

Answer 14

D.) Supplies stability, routine, and structure

Question 15

What need on Maslow’s hierarchy of needs includes an orderly environment? p. 209
A.) Physiological needs
B.) Security needs
C.) Social needs
D.) Esteem needs

Answer 15

B.) Security needs

Question 16

What is the most basic need on Maslow’s hierarchy of needs? p. 209
A.) Security needs
B.) Esteem needs
C.) Physiological needs
D.) Social needs

Answer 16

C.) Physiological needs

Question 17

Which temperament tends to take criticism personally? p. 216
A.) NT
B.) SJ
C.) NF
D.) SP

Answer 17

C.) NF

Question 18

Which can be used to describe an SJ temperament?
p. 219
A.) Resistant to change
B.) Focuses on immediacy
C.) Competitive with self and others
D.) Needs encouragement and recognition

Answer 18

A.) Resistant to change

Question 19

Which temperament type tends to be argumentative? p. 218
A.) SP
B.) SJ
C.) NT
D.) NF

Answer 19

C.) NT

Question 20

Which is the most widely used psychological assessment model?
p. 215
A.) Birkman Method
B.) Gallup’s StrengthsFinder
C.) Myers-Briggs Type Indicator
D.) DISC assessment

Answer 20

C.) Myers-Briggs Type Indicator

Question 21

What do both Maslow and Herzberg disapprove of? p. 212
A.) Idea that most employees are only motivated by money
B.) Idea that supervisors are the cause of all motivation
C.) Idea that many employees dislike work and will avoid it
D.) Idea that supervisors are in their position for the power

Answer 21

C.) Idea that many employees dislike work and will avoid it

Question 22

By what year will Millennials account for nearly half the employees in the world?
p. 215
A.) 2004
B.) 2014
C.) 2000
D.) 2012

Answer 22

B.) 2014

Question 23

Which describes how NF temperaments lead? p. 217
A.) Regard power as residing in skill, ability, knowledge, and competency
B.) Regard power as residing in the moment, unencumbered by the past and future
C.) Regard power as residing in the organization or system, so real power is the authority of your title
D.) Regard power as residing in personal and professional relationships

Answer 23

D.) Regard power as residing in personal and professional relationships

Question 24

What is an effective way to motivate the SJ temperament? p. 219
A.) Ask for their help
B.) Make tasks a challenge
C.) Address the bottom line results
D.) Allow for independent contributions

Answer 24

C.) Address the bottom line results

Question 25

How does an SP temperament lead? p. 220
A.) Highly negotiable
B.) Orderly and dependable
C.) Reward success with criticism
D.) Give and want compliments often

Answer 25

A.) Highly negotiable

Question 26

Which factor is the highest motivator according to
Herzberg? p. 211
A.) Growth
B.) Achievement
C.) Work itself
D.) Responsibility

Answer 26

B.) Achievement

Question 27

Which is NOT a correct statement? p. 209
A.) Higher-level needs must be fulfilled before lower-level needs have any effect on motivation
B.) If a basic need is unsatisfied, it will dominate
C.) Human behavior is driven by unsatisfied needs
D.) Once lower-level needs are satisfied, higher-level needs begin to drive behavior

Answer 27

A.) Higher-level needs must be fulfilled before lower-level

Question 28

What term is used by Daniel H. Pink to describe the desire to get better and better at something that matters? p. 213
A.) Control
B.) Autonomy
C.) Purpose
D.) Mastery

Answer 28

D.) Mastery

Question 29

What is the top level of Maslow’s hierarchy of needs? p. 209
A.) Security needs
B.) Social needs
C.) Esteem needs
D.) Self-actualization needs

Answer 29

D.) Self-actualization needs

Question 30

Which of the four temperaments constitutes 12 percent of the population and looks at the world and sees possibilities for people? p. 216
A.) SP (sensing and perception)
B.) NF (intuition and feeling)
C.) SJ (sensing and judging)
D.) NT (intuition and thinking)

Answer 30

B.) NF (intuition and feeling)

Question 31

What concept is used to describe the urge to direct our own lives? p. 213
A.) Mastery
B.) Purpose
C.) Control
D.) Autonomy

Answer 31

D.) Autonomy

Question 32

What is the minimum number of solutions you should bring to the manager when bringing up a problem? p. 222
A.) One
B.) Two
C.) Three
D.) Four

Answer 32

A.) One

Question 33

What should under promising not be confused with?
p. 223
A.) Demonstrating integrity
B.) Saying no
C.) Making it happen
D.) Giving a margin for error

Answer 33

B.) Saying no

Question 34

Which is a factor that Herzberg says are most likely to satisfy workers and lead to increased levels of
motivation? p. 210
A.) Security
B.) Responsibility
C.) Supervision
D.) Personal life

Answer 34

B.) Responsibility

Question 35

What is the most frequent source of dissatisfaction
according to Herzberg?
p. 210
A.) Salary
B.) Work conditions
C.) Relationship with subordinates
D.) Company policy and administration

Answer 35

D.) Company policy and administration

Question 36

Which temperament perceives the world largely through abstractions and possibilities to which they apply objective analysis?
p. 218
A.) SP
B.) NT
C.) SJ
D.) NF

Answer 36

B.) NT

Question 37

What is the second most frequent source of dissatisfaction according to Herzberg? p. 212
A.) Salary
B.) Relationship with peers
C.) Relationship with supervisor
D.) Status

Answer 37

C.) Relationship with supervisor

Question 38

Which is considered to be the most worry free of the four temperaments? p. 220
A.) NF
B.) SP
C.) NT
D.) SJ

Answer 38

B.) SP

Question 39

What does Respect stand for? Oh 213

Answer 39

Recognition
Empowerment
Supportive feedback
Partnering
Expectations
Consideration
Trust