Chapter 4 - Strategic Planning, management and evaluation

Question 1

Finding from which step will determine the “act” step? pg. 61

Answer 1

check

Question 2

What can be used to schedule your project if forms are not made available by your local government? pg. 58

Answer 2

spreadsheets

Question 3

Which parts of the strategic plan should you focus on particularly? pg 51

Answer 3

Mission and vision statement

Question 4

With what frequency should the operational work of your employees be refined? pg 62

Answer 4

daily

Question 5

What is focused on when checking? pg. 63

Answer 5

Performance outcomes

Question 6

What do effective supervisors spend more time doing than less effective supervisors? pg. 64

Answer 6

planning

Question 7

Which involves rethinking approaches to getting the work done based on initial results? pg. 59

Answer 7

Checking

Question 8

What step will you return to from the lessons learned in “act” step? pg. 61

Answer 8

Plan

Question 9

What should be done once you have clear process in place for how to accomplish the work? pg. 54

Answer 9

Guide your team to achieve the work

Question 10

What is a target that defines an outcome to be achieved? pg. 52

Answer 10

goal

Question 11

What are the guiding principles for service delivery? pg. 51

Answer 11

Values

Question 12

In which step of strategic goal development will you help your employees understand the “why” behind their work? pg. 53

Answer 12

Inspirational

Question 13

What can be used to outline in detail the standard operating procedures for major activities of your work
unit? p. 54
A.) Procedures manual
B.) Operations listing
C.) Job description
D.) Planning guide

Answer 13

A.) Procedures manual

Question 14

What allows you to empower your employees? p. 59
A.) Delegation
B.) Assistance
C.) Evaluation
D.) Supervision

Answer 14

A.) Delegation

Question 15

Who should be responsible for completing most of the operational tasks in your work unit? p. 59

Answer 15

Employees

Question 16

What is the first step taken in creating goals?
p. 52

Answer 16

Visualize the outcome

Question 17

At what stage would you coach an employee who is new or unfamiliar with a task? p. 62

Answer 17

Do

Question 18

Which tends to work better for operational planning?
p. 57

Answer 18

Writing the plan down

Question 19

What type of planning involves breaking the strategic plan into specific steps required to accomplish the work? p. 56

Answer 19

Operational

Question 20

Which is NOT an element in the Deming Wheel? p. 55

Answer 20

Think

Question 21

When using the VISTA goals model, which step involves setting deadlines? p. 53

Answer 21

Fourth

Question 22

Which type of question is “Are we on schedule? by the supervisor?
p. 60

Answer 22

Strategic

Question 23

What involves setting priorities in relation to the organization’s vision?
p. 56

Answer 23

Strategic planning

Question 24

What is the final step when setting strategic goals using the VISTA model?
p. 53

Answer 24

Establish measures to gauge progress

Question 25

Which strategic plan component includes what the organization strives to be?
p. 51

Answer 25

Vision

Question 26

Which work should be recognized to encourage employees to accept additional responsibility and participate in improvement efforts and activities?
p. 63

Answer 26

Correction and praise

Question 27

Which is considered a strategic question the supervisor should ask?
p. 60

Answer 27

Can we improve our processes as the work continues?

Question 28

What must be true about the goals for your team to be more successful in achieving the desired results both collectively and individually?
p. 52

Answer 28

Must be clear

Question 29

Where does the local government’s vision start?
p. 51

Answer 29

At the top

Question 30

What should be done once the plan of action has been developed when planning a project?
p. 58

Answer 30

Schedule time to use resources

Question 31

What does Vista stand for?

Answer 31

Visualized
Inspirational
Specific
Time Bound
Assessable

Question 32

What does smart stand for?

Answer 32

Specific
Measureable
Attainable
Relevant
Timely

Question 33

One approach to providing structure is what?

Answer 33

Plan-do-check-act is the planning cycle for continuous improvement. Also called the demoing wheel.

Question 34

As a supervisor, you are responsible for what?

Answer 34

Strategic planning, operational planning, and individual planning with each employee.

Question 35

Involves setting priorities in relation to the organizations vision?

Answer 35

Strategic planning

Question 36

Involves breaking a strategic plan into the specific steps required to accomplish the work?

Answer 36

Operational planning