Chapter 9 - Selecting, Onboarding and developing

Question 1

At what point of a new hire should you set aside time to discuss important sections of the employee handbook? p. 156
A.) Fourth week
B.) Third week
C.) First week
D.) Second week

Answer 1

C.) First week

Question 2

What is the last step taken when onboarding new employees? p. 155
A.) Monitor progress
B.) Provide training
C.) Set development targets
D.) Define expectations

Answer 2

A.) Monitor progress

Question 3

What can be used to help new employees remember what to do? p. 160
A.) Mentor
B.) Job description
C.) Supervisor
D.) Job aid

Answer 3

D.) Job aid

Question 4

Which is NOT something that should be done when preparing to conduct a job interview? p. 147-148
A.) Prepare the questions you will use in the interview
B.) Modify the job description and requirements
C.) Review the candidate’s application and resume
D.) Think about the type of person that will be an asset

Answer 4

B.) Modify the job description and requirements

Question 5

Which of the following is NOT a legal topic to discuss during an interview? p. 150
A.) Reason for leaving previous job
B.) Number of jobs the applicant has held in the past
C.) Any certifications the applicant holds
D.) Nationality of an interesting last name

Answer 5

D.) Nationality of an interesting last name

Question 6

How do adult learners retain information? p. 158
A.) Over time
B.) Not at all
C.) All at once
D.) In large bits

Answer 6

A.) Over time

Question 7

How many current employees should you use when you use a panel to interview applicants?
p. 148
A.) One to three
B.) Four to six
C.) Three to five
D.) Two to four

Answer 7

C.) Three to five

Question 8

Who will generally be responsible for providing new employees a general orientation to the organization? p. 154
A.) HR department
B.) Team members
C.) Supervisor
D.) Training department

Answer 8

A.) HR department

Question 9

How do adults learn best?
p. 158
A.) Visually alone
B.) Words hand in hand with action
C.) Tactile alone
D.) Verbally alone

Answer 9

B.) Words hand in hand with action

Question 10

Which is NOT an accurate statement about conducting the interview? p. 152
A.) Be adequately far enough away from noise and distractions
B.) Use the candidate’s name throughout the interview
C.) Ensure there is a desk between yourself and the applicant
D.) Avoid yes-or-no questions when possible

Answer 10

C.) Ensure there is a desk between yourself and the applicant

Question 11

What is the key to a successful interview?
p. 153
A.) Asking sufficient and legal follow-up questions
B.) Watching for nonverbal feedback from the applicant
C.) Allowing the applicant to steer the interview
D.) Maintaining a consistent line of questioning

Answer 11

A.) Asking sufficient and legal follow-up questions

Question 12

Who will generally provide classroom training? p. 158
A.) Team members
B.) HR department
C.) Training department
D.) Supervisor

Answer 12

B.) HR department

Question 13

What can be used to show how the employee’s job fits into the structure of the organization?
p. 156
A.) Handbook
B.) Training manual
C.) Team exercises
D.) Flow chart

Answer 13

D.) Flow chart

Question 14

What time period is tough for new employees?
p. 157
A.) First three to six months
B.) First nine to twelve months
C.) First six to nine months
D.) First twelve to fifteen months

Answer 14

A.) First three to six months

Question 15

Which is NOT a way to successfully conduct an interview? p. 151
A.) Conduct the interview in a common room
B.) Phrase questions to encourage conversation
C.) Put the applicant and yourself at ease
D.) Listen carefully

Answer 15

A.) Conduct the interview in a common room

Question 16

For what minimum period of time should you schedule regular reviews of the new employee’s work? p. 157
A.) Three months
B.) Four months
C.) Six months
D.) Five months

Answer 16

C.) Six months

Question 17

At which stage will the parameters of the probationary period be discussed with a new employee? p. 154
A.) Discussing job expectations
B.) Promoting new employee retention
C.) Initial interview process
D.) Engaging the new employee

Answer 17

A.) Discussing job expectations

Question 18

When should you make notes about each applicant when interviewing many for a position? p. 153
A.) The following morning to allow processing time
B.) As soon as the interview is over
C.) Once all applicants have been interviewed
D.) At the end of each interview day

Answer 18

B.) As soon as the interview is over

Question 19

Who should review the new or updated job description for accuracy? p. 147
A.) Supervisor responsible for the position
B.) Employee doing the same job
C.) Human resource manager
D.) Company trainer

Answer 19

B.) Employee doing the same job

Question 20

Who is most often responsible for advertising positions and screening applicants? p. 146
A.) Team members
B.) Immediate supervisor
C.) Third party contractor
D.) Human resources department

Answer 20

D.) Human resources department

Question 21

How should you begin the interview? p. 152
A.) Introduce yourself
B.) Look over the resume together
C.) Ask the applicant’s name
D.) Offer them a drink

Answer 21

A.) Introduce yourself

Question 22

What is the second step when onboarding new employees? p. 155
A.) Assess employee’s knowledge and skills
B.) Define expectations
C.) Provide training
D.) Set targets for development

Answer 22

A.) Assess employee’s knowledge and skills

Question 23

What is used to add more depth to the information you gather about job applicants? p. 149
A.) Performance interviewing
B.) Preparation interviewing
C.) Behavioral interviewing
D.) Testing interviewing

Answer 23

C.) Behavioral interviewing

Question 24

What are the steps for employee on boarding and development? Pg. 155

Answer 24

•Step one: define expectations
•Step two: assess employees knowledge and skills
•step three: set targets for development
•step four: provide training
•step five: monitor progress/provide feedback