Chapter 11 - Evaluating Performance

Question 1

Which performance evaluation error has occurred when the supervisor allows especially positive performance influence the ratings for other areas?
p. 202
A.) Central tendency effect
B.) Personal bias
C.) Halo effect
D.) Recency factor

Answer 1

C.) Halo effect

Question 2

What type of environment creates a workplace that focuses only on the short-term problems? p. 191-192
A.) Aggressive
B.) Passive
C.) Proactive
D.) Reactive

Answer 2

D.) Reactive

Question 3

Which is NOT a recommended circumstance during the formal evaluation interview? p. 196
A.) Hold it in a quiet and neutral location
B.) Sit across from each other at a table
C.) State the purpose of the meeting at the start
D.) Review the duty list before the interview

Answer 3

B.) Sit across from each other at a table

Question 4

What is a correct statement about performance evaluations? p. 192
A.) It is a one time thing
B.) It is an end-all process
C.) It is a punishment
D.) It is an ongoing process

Answer 4

D.) It is an ongoing process

Question 5

During which portion of the new employee’s tenure will you need to provide information about major work assignments to ensure complete understanding? p. 193
A.) Nine to twelve months
B.) Six to nine months
C.) One to three months
D.) Three to six months

Answer 5

D.) Three to six months

Question 6

How should the evaluation report be handled during the formal evaluation interview? p. 197
A.) Have the employee read it during the meeting
B.) Have the employee read it after the meeting
C.) Go over it point by point
D.) Go over the main points only

Answer 6

C.) Go over it point by point

Question 7

What should be focused upon during the evaluation process? p. 194
A.) Personality
B.) Performance results
C.) Personal shortcomings
D.) Overall failures

Answer 7

B.) Performance results

Question 8

What type of evaluation discussions should you have most often with employees? p. 199
A.) Developmental
B.) Punitive
C.) Compensatory
D.) Progressive

Answer 8

A.) Developmental

Question 9

Which title of the Civil Rights Act of 1964 protects
certain groups from discrimination? p. 200
A.) Title XI
B.) Title XII
C.) Title VI
D.) Title VII

Answer 9

D.) Title VII

Question 10

How often should you make entry into a critical-incident log?
p. 198-199
A.) Weekly or monthly
B.) Quarterly or bi-annually
C.) Monthly or quarterly
D.) Daily or weekly

Answer 10

A.) Weekly or monthly

Question 11

What should be discussed first at the formal evaluation interview?
p. 197
A.) Reward system
B.) Personal traits
C.) Performance ratings
D.) Developmental goals

Answer 11

C.) Performance ratings

Question 12

What allows the official performance evaluation instrument to be seen as the final step in a year long process? p. 193-194
A.) Allowing input from the employees
B.) Creating a public forum for feedback
C.) Assigning a mentor to each new hire
D.) Treating it as an ongoing process

Answer 12

D.) Treating it as an ongoing process

Question 13

With what frequency should you discuss with all team members their goals? p. 195
A.) Six to twelve months
B.) Nine to twelve months
C.) Three to six months
D.) One to three months

Answer 13

A.) Six to twelve months

Question 14

Which performance evaluation error occurs when the supervisor allows factors not related to the performance to influence his or her evaluation? p. 202
A.) Halo effect
B.) Personal bias
C.) Recency factor
D.) Central tendency effect

Answer 14

B.) Personal bias

Question 15

What must be done to ensure that the performance evaluation is fair and effective? p. 194
A.) Communicate job expectations early
B.) Give written instructions for compliance
C.) Set organization wide goals after the evaluation
D.) Encourage peer evaluations

Answer 15

A.) Communicate job expectations early

Question 16

What should you do if the discussion gets heated during the formal evaluation interview? p. 198
A.) Continue and work through it
B.) Yell louder
C.) Get quiet and wait
D.) Take a short break

Answer 16

D.) Take a short break

Question 17

Where do the loudest complaints about performance evaluations often come from? p. 190
A.) Average performers
B.) Low performers
C.) Supervisors
D.) High performers

Answer 17

B.) Low performers

Question 18

What is the minimum number of formal evaluation interviews you should have with each employee each year? p. 196
A.) Two
B.) One
C.) Three
D.) Four

Answer 18

B.) One

Question 19

Within what time period should you create performance goals with and for a new employee? p. 192
A.) Eight weeks
B.) Four weeks
C.) Six weeks
D.) Two weeks

Answer 19

D.) Two weeks

Question 20

What performance evaluation error has occurred when the supervisor fails to take the entire rating period into consideration? p. 200
A.) Halo effect
B.) Central tendency effect
C.) Recency factor
D.) Personal bias

Answer 20

C.) Recency factor

Question 21

What performance evaluation error has occurred when the supervisor rates everyone at the same midpoint on the scale, regardless of performance? p. 200
A.) Personal bias
B.) Central tendency effect
C.) Halo effect
D.) Recency factor

Answer 21

B.) Central tendency effect

Question 22

Which is NOT a correct way to handle difficult discussions when conducting a formal evaluation interview? p. 198
A.) Back up any negative feedback with facts
B.) Discuss both personal and job-related issues
C.) Keep your cool even if the employee becomes defensive
D.) Be firm if you have critical comments to make

Answer 22

B.) Discuss both personal and job-related issues