Chapter 12 Quiz Flashcards
(28 cards)
Conflict definition
An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party to achieving their goals
What are the five conflict styles?
- Competing (win-lose) “My way”
- Collaborating (win-win) “Our way”
- Avoiding (lose-lose) “No way”
- Accommodating (lose-win) “Your way”
- Compromising (partial lose-lose) “Half way”
Avoiding (lose-lose) definition
Occurs when people non assertively ignore or stay away from conflict
Accommodating (Lose-Win) definition
When you allow others to have their way rather than asserting your own view
Competing (win-lose) definition
High concern for self and low concern for others
Direct aggression definition
A communicator expresses criticism or demand that threatens the face of the person at whom it is directed.
Passive aggressive definition
When a communicator expresses hostility in an obscure or manipulative way.
Crazymaking definition
An indirect expression of aggression delivered in a way that allows te sender to maintain a facade of kindness
What conflict style are passive aggression and direct aggression a part of?
Competing
Compromising (partial lose-lose) definition
Both people have at least some of what they want, although both sacrifice part of their goals
Collaborating definition
Collaborators show a high degree of concern for both themselves and others
What determines what conflict style one should use?
- The relationship
- The situation
- The other person
- Your goals
Relational conflict styles definition
A pattern of managing disagreements
Complementary conflict styles
Partners use of different but mutually reinforcing behaviors
Symmetrical conflict style definition
Both partners use the same behaviors
Parallel conflict style
Both partners switch between complementary and symmetrical patterns from one issue to another
What are the “four horsemen” of destructive conflict patterns?
- Criticism
- Defensiveness
- Contempt
- Stonewailing
Conflict rituals definition
Usually unacknowledged but very real patterns of interlocking bx
What causes variation in conflict styles?
- Gender
* Culture
What skills should be utilized for collaborative problem solving?
- Identify your problem and unmet needs
- Make a date
- Describe your problems and needs
- Consider your partner’s point of view
- Negotiate a solution
- Follow up after a solution
What are concerns about the win-win approach?
- Too good to be true (it is not, it works)
- Too elaborate (consider not solving the issues)
- Too rational (remove yourself)
- Possible to change others? (no, but can boost odds)
What is more likely of men in conflict? What about women?
Aggressive, demanding, competitive; women are more likely to be cooperative
What is a way that young girls get people to do what they want?
The word “Let’s”
How do girls pick roles? Boys?
Girls ask or create joint roles; boys make demands without explanation
