Chapter 8 Quiz Flashcards
(37 cards)
Listening definition
The process of making sense of others’ messages
Mindless listening definition
Occurs when we react to others’ messages automatically and routinely, without much mental investment
Mindful listening definition
Giving careful and thoughtful attention and responses to the messages we recieve
How do we define listening?
- We separate it from hearing
* We determine if it is mindless vs. mindful
Hearing definition
The physiological dimension of listening
Attending
The process of filtering out some messages and focusing on others
Understanding definition
Making sense of a message
Listening fidelity definition
The degree of congruence between what a listener understands and what the message sender was attempting to communicate
Responding definition
Giving observable feedback to the speaker
Remembering definition
The ability to recall information
What are elements of the listening process?
- Hearing
- Attending
- Understanding
- Responding
- Remembering
Pseudolistening definition
An imitation of listening in which the reciever’s mind is somewhere else
Stage-hogging definition
A listening style in which the receiver is more concerned with making his or her own point than understanding the speaker
Selective listening definition
A listening style in which the receiver responds only to messages that interests him or her
Insulated listening
A style in which the receiver ignores undesirable information
Defensive listening definition
A response style in which the receiver perceived a speaker’s comments as an attack
Ambushing definition
A style in which the receiver listens carefully in order to gather information to use in an attack on the speaker
Insensitive listening definition
Failure to recognize the thoughts or feelings that are not directly expressed by the speaker
What are some of the challenges of listening?
- Listening can be ineffective
- It is easy to not listen well
- Must meet the challenges of listening
What are the types of ineffective listening?
- Pseudolistening
- Stage-hogging
- Selective listening
- Insulated listening
- Defensive listening
- Ambushing
- Insensitive listening
Why don’t we listen better?
- Message overload
- Preoccupation
- Rapid thought
- Effort
- External noise
- Faulty assumptions
- Lack of apparent advantages
- Lack of training
- Hearing problems
How do we meet the challenge of listening?
- Talk less (smile more)
- Get rid of distractions
- Don’t judge prematurely
- Look for key ideas
Promoting definition
Using silences and brief statements of encouragement to draw out others
Questioning definition
A listening response in which the receiver seeks additional information from the sender
