Chapter 13 Flashcards
(4 cards)
1
Q
Corporate restrucuring
A
Intensive periods of structural and strategic changes,through outsourcing,downsizing,headcount reduction
2
Q
Value exchange
A
Relationship between the investment a company makes in a customer relationship and the return that investment generates
3
Q
Cognitive maps
A
Mental frameworks through which managers perceive and understand the industry environment
4
Q
Machine bureucracy
A
Mechanistic organization characterized by predominantly vertical communication,precisely-defined roles and centralization
