Flashcards in Chapter 18 Deck (14):
Positive Interpersonal Dynamics
When two parties know each other, have mutual respect and affection, and enjoy interacting with one another.
Negative Interpersonal Dynamics
When two parties dislike one another, do not have mutual respect, and to not enjoy interacting with one another.
Outcomes of Interpersonal Behaviors
Satisfaction of social needs
Source of organizational synergy
Source of conflict
Five types of communication:
Wheel (most centralized)
All Channel (most decentralized)
Barriers to Effective Communication
Individual Barriers to Effective Communication
Conflicting or inconsistent signals
Credibility about the subject
Reluctance to communicate
Poor listening skills
Predisposition about subject
Organizational Barriers to Effective Communication
Status or power difference
The process of transmitting information from one person to another.
The process of sending a message in such a way that the message received is as close in meaning as possible to the message intended.
Any communication exchange that does not use words, or uses words to carry more meaning than the strict definition of the words themselves. Ex: Facial expressions, inflection and tone of voice.
Only a small portion of the message content is due to the words in the message.
Individual Skills to improve communication
Develop good listening skills
Encourage two-way communication
Be aware of language and meaning
Be sensitive to receiver's perspective
Be sensitive to sender's perspective
Organizational skills to improve communication
Regulate information flows
Understand the richness of media