Chapter 19: crew resource management and leading change Flashcards Preview

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Flashcards in Chapter 19: crew resource management and leading change Deck (19):
1

behavioral approach to reducing human error in high risk/high consequences activities?

crew resource management

2

crm was developed in response to?

1978 united airlines flight 173 from denver to portland that killed 10 due to crew relying on burntout lightbulb

3

where and when was crm developed?

1979/nasa

4

resistance to crm continued until?

1989 united airline flight 232 that landed in sioux city, iowa

5

aviation industry accounts ___% reduction in accident due to crm?

80%

6

steps to create safe culture?

honest sharing of safety info/adopt non punitive policy towards errors/take action to reduce errors/train ff's in error avoidance/train fire officers

7

who authored "controlling pilot error: cultural, environment and crm"

colonel tory kern

8

canadian gordon dupont developed "dirty dozen" list of reason and ways humans make mistakes?

lack of communication/complacency/distraction/lack of teamwork/fatigue/lack of resources/pressure/lack of assertiveness/stress/lack of awareness/norms

9

dr james reason published a article in 2000's british medical journal that?

faulted system approach

10

dr james reason pointed out each layer of defense is like?

layer of swiss cheese

11

2 reasons dr reasons explains why holes appear in defense?

active failures/latent conditions

12

unsafe acts committed by people in direct contact with situation/system?

active failures

13

inevitable "resident pathogens" within system?

latent conditions

14

3 activities of crm? (ATM)

avoidance/trap/mitigate

15

6 areas of fire service crm?

communication/teamwork/task allocation/critical decision making/situational awareness/debriefing

16

components of leadership triangle?

trust and respect/leadership skills/effective leadership

17

fire officer and military combat officers rely on this when developing plans of action?

past experiences

18

2 decision making models gary kleins study?

recognition primed decision making/naturalistic decision making

19

accurate perception of whats going on around you?

situational awereness