Chapter 4: Fire officer communications Flashcards Preview

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Flashcards in Chapter 4: Fire officer communications Deck (43):
1

what does bugle represent?

fire officers speaking trumpet

2

communication cycle?

message/sender/medium/reciever/feedback

3

what does message represent?

text of communication

4

__ is the entity sending the message?

sender

5

_____ is responsible for receiver understanding the message?

sender

6

method used to convey info from sender to receiver?

medium

7

examples of medium?

written words/pictures/symbols and gestures

8

guideline of medium?

praise in public/counsel and discipline in private

9

_____ responsibility to capture and interperts info?

receiver

10

completes the communication cycle?

feedback

11

the ability to listen becomes more important as?

you advance through the organization.

12

continually changing utilization of digital communications in which users create online communities to share info, ideas, personal messages, videos, pictures and other content?

social media

13

active listening should have?

eye contact/alert posture/verbal engagement

14

good method to keep conversation on topic?

direct questioning

15

useful for deescalating spread of inaccurate info?

rumor control

16

3 areas fire officer needs to keep chief officer informed of?

progress towards performance goals/matters that may cause controversy/ attitudes and moral

17

organizations informal communications system?

grapevine

18

_____ physical or sociological condition interferes w/ message?

environmental noise

19

who should be gatekeeper for info exchange via radio?

incident commander

20

keys for emergency communications?

be direct/speak clearly/normal tone of voice/microphone 2 inches from mouth/allow time for repeater/ plain english/common terms/avoid noise sources

21

detailed account of fire company activities as related to incident or accident?

chronological statement of events

22

mental process of pertinent details?

size up

23

used for standard method of transmission?

communications order model

24

types of reports?

verbal/written

25

can stands for?

condition/actions/needs

26

company officers should maintain?

company journal or log book

27

required for every emergency response?

incident report

28

national database managed by us fire administration?

nfirs

29

nfirs stands for?

national fire incident reporting system

30

narrative description of report?

expanded incident report narrative

31

required by states workers compensation agencies when employee injured?

supervisor report

32

how long to file injury report?

24 to 72 hours

33

forms of communication?

formal/informal

34

written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for performance or designated operations or actions?

sops (standard operating procedures)

35

official fd document?

formal communication

36

written directives to identify desired goal and describe the general path to accomplish the goal including critical tasks or cautions?

sogs (standard operating guidelines)

37

adress specific subject, policy, condition, situation?

general orders

38

written question asked by opposing legal party's?

interrogatory

39

document suggest a particular action or decision?

recommendation report

40

niosh?

national institute for occupational safety and health

41

4 parts of written report?

get their attention/interest statement/details/action

42

hipaa?

health insurance portability and accountability act

43

talking on a cellphone w/ poor reception is a ex: of?

physical noise