Flashcards in Chapter 4: Fire officer communications Deck (43):
what does bugle represent?
fire officers speaking trumpet
what does message represent?
text of communication
__ is the entity sending the message?
_____ is responsible for receiver understanding the message?
method used to convey info from sender to receiver?
examples of medium?
written words/pictures/symbols and gestures
guideline of medium?
praise in public/counsel and discipline in private
_____ responsibility to capture and interperts info?
completes the communication cycle?
the ability to listen becomes more important as?
you advance through the organization.
continually changing utilization of digital communications in which users create online communities to share info, ideas, personal messages, videos, pictures and other content?
active listening should have?
eye contact/alert posture/verbal engagement
good method to keep conversation on topic?
useful for deescalating spread of inaccurate info?
3 areas fire officer needs to keep chief officer informed of?
progress towards performance goals/matters that may cause controversy/ attitudes and moral
organizations informal communications system?
_____ physical or sociological condition interferes w/ message?
who should be gatekeeper for info exchange via radio?
keys for emergency communications?
be direct/speak clearly/normal tone of voice/microphone 2 inches from mouth/allow time for repeater/ plain english/common terms/avoid noise sources
detailed account of fire company activities as related to incident or accident?
chronological statement of events
mental process of pertinent details?
used for standard method of transmission?
communications order model
types of reports?
can stands for?
company officers should maintain?
company journal or log book
required for every emergency response?
national database managed by us fire administration?
nfirs stands for?
national fire incident reporting system
narrative description of report?
expanded incident report narrative
required by states workers compensation agencies when employee injured?
how long to file injury report?
24 to 72 hours
forms of communication?
written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for performance or designated operations or actions?
sops (standard operating procedures)
official fd document?
written directives to identify desired goal and describe the general path to accomplish the goal including critical tasks or cautions?
sogs (standard operating guidelines)
adress specific subject, policy, condition, situation?
written question asked by opposing legal party's?
document suggest a particular action or decision?
national institute for occupational safety and health
4 parts of written report?
get their attention/interest statement/details/action
health insurance portability and accountability act