Chapter 9: evaluation and discipline Flashcards Preview

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Flashcards in Chapter 9: evaluation and discipline Deck (58):
1

supervision of ff's requires?

regular evaluations

2

positive discipline?

helps employees recognize problems

3

negative discipline?

punishment

4

discipline should be?

progressive, moving positive to negative, minor to major

5

positive discipline should start with?

verbal counseling

6

ultimate level of negative discipline?

dismissal

7

formal written documentation of ff's performance?

annual performance evaluation

8

who is responsible for evaluating each ff during probation?

fire officer

9

4 areas of probationary ff's progress?

competency as apparatus operator/progress on job specific info/progress in learning zone/performance (reports/dutys)

10

performance evaluation should be?

continual

11

when is feedback most effective?

as soon as possible after action or incident

12

when should unsafe conditions be corrected?

as soon as they are noticed

13

moral, mental, physical state in which all ranks respond to will of leader?

discipline

14

discipline dived into 2 sides?

positive/negative

15

encouraging and reinforcing appropriate behavior/desirable performance?

positive discipline

16

punishing inappropriate behavior/unacceptable performance?

negative discipline

17

which discipline should be used first?

positive

18

key to positive discipline?

convince parties they want to do better and they are capable

19

starting point for positive discipline?

establish expectations for behavior/performance

20

guidance to correct problems is needed because?

task or skill was never learned

21

example of fire officer setting stage for positive discipline?

"walking the talk"

22

most effective strategy of positive discipline?

empowerment

23

empowerment component to help ff's learn about fd and local govt?

"local govt 101"

24

example of another component?

"success 102"

25

first level of negative discipline considered informal?

oral reprimand/warning/admonishment

26

stays w/ fire officer and does not become part of employees official record?

informal

27

some departments require____ of oral reprimand which provides employee space to respond?

informal written reprimand

28

employees work record should be secured where?

secured central repository

29

official documents of empowerment should include?

hiring packet/tax withholding/personnel actions/evaluation reports/grievances/formal discipline

30

examples of documents that may be at second personnel file not required to be at secured central?

letters of recommendation/work hx/certifications

31

nfpa standard for fire officer 2, issues formal evaluations and discipline?

nfpa 1021

32

every ff who has completed probation should have?

annual written evaluation

33

annual evaluations become?

formal part of employees work hx

34

how many steps in annual evaluation?

4

35

step 1 in annual evaluation?

fill out standardized evaluation form

36

step 2 in annual review?

employee allowed to review and comment on evaluation

37

step 3 in annual review?

face to face feedback

38

step 4 in annual review?

establish goals for next evaluation

39

where does officer maintain list of ff's activities and performance?

performance log

40

sophisticated document listing assets and liabilities?

t account

41

plan w/ specific time span for specific evaluation?

work improvement plan

42

example of hr requirements for improvement plan?

in writing stating deficiencies/reviewed by senior officer/end of time period rating/consequences if goals not met

43

evaluation errors?

leniency/severity/personal bias (race religion gender)/central tendency ("ok in all areas")/frame of reference (personal ideals)

44

fire officer concentrates on only one aspect of ff's performance?

halo and horn effect

45

when fire officer compares performance of one subordinate against another?

contrast effect

46

moves from mild to more severe punishment if problem is not corrected?

progressive negative discipline

47

steps in progressive negative discipline?

counsel/verbally reprimand/written reprimand/suspend ff/terminate ff

48

official negative supervisory action at lowest level?

formal written reprimand

49

negative discipline that removes ff from performing duties?

suspension

50

suspension places ff on?

leave without pay

51

work assignment that places ff away from public?

restrictive duty

52

dept has determined employee unsuitable for continued employment?

termination

53

examples of alternative disciplinary actions?

extension of probation/involuntary transfer/establish special evaluation/financial restriction/loss of leave/demotion

54

must be conducted before discipline can be invoked?

predisciplinary conference

55

process come from result of?

loudermill hearing/1985

56

designed to deal with issues such as substance abuse, health issues, maritol problems?

employee assistance program (eap)

57

some considerations for eap?

child, elderly issues/family crisis/substance abuse or alcoholism/second job or financial issues/psychological issues.

58

for eap to be successful fire officer must?

recognize stress in employee