Chapter 7: leading the fire company Flashcards Preview

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Flashcards in Chapter 7: leading the fire company Deck (47):
1

who described leadership?

gary yukl

2

leadership is defined as?

person influences others to understand and agree about what needs to be done and how to do it and process of facilitating individual and collective efforts to accomplish shared objectives.

3

objectives of being a leader?

lead, not just being a boss

4

leaders can only be effective if others are willing to follow is defined as?

followership

5

fire officer should be both?

leader and follower

6

steps to making a decision?

clear your mind/list options/weigh outcomes/make choice/evaluate decision

7

three leadership styles?

autocratic/democratic/laissez faire

8

this style defined as iron hand approach used to maintain high personal control of group?

autocratic

9

2 situations autocratic approach is beneficial?

high risk, emergency scene activity/immediate corrective supervisory activity

10

approach that uses resourcefulness of group?

democratic

11

which approach works for difficult, complex or unusual emergency situation?

democratic

12

which approach allows free rein which moves decision making from officer to individual ff's?

laissez faire

13

laissez faire is a good approach when?

working w/ experienced ff's and handling routine duties that pose little personal hazard

14

capacity for one party to influence another?

power

15

first works of mgt. power?

"the prince" published in 1532

16

french and ravens 1959 study?

studies of social power

17

persons response?

target persons

18

person making request?

agent

19

target believes agent has right to request and agent obligated to comply?

legitimate power

20

target complies to obtain awards?

reward power

21

target complies due to belief agent has special knowledge

expert power

22

target complies due to admiration or identification w/ agent and seeks approval?

referent power

23

target complies to avoid punishment?

coercive power

24

gary yulick revised raven and frenches taxonomy to define 2 types of power which are?

personal power/positional power

25

control over information?

information power

26

control over physical environment, technology or organizational work. based on perceptions of opportunities and constraints.

ecological power

27

french and raven describe types of power in their 1959 "studies of social power" as the result of?

"target persons" response from "agent" making request

28

types of power raven and french described? (RRELiC)

reward/referent/expert/legitimate/coercive

29

50 years ago this type of leadership was used in the fire service?

autocratic

30

fire officers primary responsibility is to?

team of ff's under his direct supervision

31

fire officer has 2 choices for dept.'s w/ limited or no sop's?

pre-assigning tasks.assigning them as needed

32

examples of critical events that require immediate autocratic action?

evacuate a building/ff mayday

33

who is responsible for accounting for ff's under his supervision?

fire officer

34

first arriving company at incidents needs to describe conditions concisely to?

dispatch center

35

general rules for non-emergency activities?

do not compromise ability to respond to emergencies/do not jeopardize public trust

36

best known motivational theory?

reinforcement theory

37

reinforcement theory suggests?

behavior is function of its own consequences

38

4 types of reinforcers?

positive/negative/extinction (ignoring bad behavior)/punishment

39

increase likelihood of good behavior?

positive and negative reinforcement

40

decreases likelihood of bad behavior?

extinction/punishment

41

who created hygiene theory?

fredrick herzberg/1968

42

name of fredrick herzberg harvard business review article?

"one more time, how do you motivate employees"

43

2 parts of hygiene theory?

hygiene factors/motivation factors

44

examples of hygiene motivators?

pay and work conditions

45

examples of motivation factors?

recognition/achievement/responsibility/advancement

46

equity theory defines as?

comparing outcome of input compared to others

47

premise that people act in manner they believe will lead to oitcome they value?

expectant theory