Chapter 2

Question 1

’’’ structure is necessary b/c it permits EFFECTIVE use of resources. Also help provide high level of Organized and efficient services to customers at low cost..

Answer 1

Organizational

Question 2

What are all needed ‘’’ for emergency personal.
T
E,D. corps
QL
PD
ED
EO

Answer 2

attributes

Teamwork ,
espirt de corps
quality leadership
personnel development
effective discipline
efficient operations

Question 3

The ‘’ must insure that org has adequate structure/management system, including ‘‘P,P,R,Rx4 to govern the operation and support mission

Answer 3

chief
polices, procedures, rules and regs

Question 4

All fire and emergency services organization must have some type of ‘’’’ to :
- provide management Framework for the.org
- define how it will Plans and operates to meet mission
- determine how Organizations will Interact with other orgs or gov’t angencies internal and external to the jurisdiction

Answer 4

formal structure
25

Question 5

Basic principles of organizational structure :
SS
L/S
DMA
UOC
SOC
DOL

Answer 5

• scalar structure
• line and staff
• decision making authority
• unity of command
• span of control
• division of labor

Question 6

’’ defined by an uninterrupted series of steps or a chain of command

Answer 6

Scalar structure p. 26

Question 7

who deliver service to the public ( FF)

Answer 7

Line personal

Question 8

Who provide support to the line personal. (logistics, auxiliary, admin)

Answer 8

Staff personal

Question 9

What refers to the legal ability of an individual to make and implement decisions for which the individual is held accountable.

Answer 9

Authority

Question 10

Decisions made by 1 person at the top of structure. ( works well in small orgs such as individual fire company )

Answer 10

Centralized Authority p. 27

Question 11

Accountability for decisions is almost always ‘’

Answer 11

centralized . Chief – deputy-capt-lt-ff

Question 12

Chief is accountable to ‘’

Answer 12

Adj ( authority having jurisdiction ) and public

Question 13

decisions made at low level with the effects of it reported through structure.

Answer 13

Decentralized authority

Question 14

what allows most matters to be handled expeditiously.

Answer 14

decentralization of authority

Question 15

The chief must ensure all members understand the Orgs ‘‘x3
D V G

Answer 15

direction, values and goals

Question 16

Decentraliztion of authority allows most matters to be handled

Answer 16

expeditiously

Question 17

’’ is the process of providing subordinates W/ ‘‘x3 (A,D,R) needed to complete an assignment.

Answer 17

Delegation
authory, direction and resources

Question 18

W/ decentralization of authority What ‘’’ may occur. To avoid this policy must be defined.

Answer 18

duplication of effort

Question 19

When delegating task must make sure FF is ‘’

Answer 19

capable of do it

Question 20

To prepare FF an officers should look for opportunities to C ‘’ FF w/ task to build K,SS,C’’ x3

Answer 20

challenge
knowledge, skill set and confidence

Question 21

When assigning ‘’ Co should :
‘’’ /relationship:goal /objective
support for the successful
time/safety constraints
assignment ‘’’ p. 28

Answer 21

tasks

Question 22

Per the national wild land organizational group field operation guide the 3 essential components of leaders intent are ?
T
P
ES

Answer 22

• task- assignment
• purpose – why needs to be done
• end state – how situation should look when assignment is successfully done

Question 23

reports to 1 and only 1 authority

Answer 23

Unity of command

Question 24

orgs that use UOC provide adequate Direction and accountability creating more ‘‘x2 work environment

Answer 24

productive and efficient

Question 25

Violations of UOC lead to confusion by both ''

Answer 25

subordinates /supervisors

Question 26

What '' is the path of responsibility from top to bottom

Answer 26

Chain of command

Question 27

Sidestepping breaks UOC , but is necessary if

Answer 27

immediate supervisor is part problem

Question 28

When a subordinates sidesteps the immediate supervisor and takes a problem to the higher officer what is broken

Answer 28

unity of command

Question 29

what can be destructive to Org unity and cohesiveness

Answer 29

sidestepping

Question 30

sidestepping could exclude the person best able to solve the problem ??

Answer 30

immediate supervisor p. 29

Question 31

Fo must be ''x3 to handle their Subordinates problems. W,P,A

Answer 31

willing , prepared, and able

Question 32

To reduce sidestepping the chain of command, officers should BE A P TA FU

Answer 32

- be available - be proactive - take action - follow up

Question 33

what '' is an organizational principle that allows workers to report to more than 1 supervisor

Answer 33

functional supervision –

Question 34

What '' is useful when the distinction between line and staff functions are blurred

Answer 34

Functional supervision

Question 35

what '' refers to # of subordinates and or # of functions that 1 individuals can effectively supervise

Answer 35

Span of control

Question 36

The national Incident Management system - incident command system ( NIMS-ICS) model is based on a span of control of

Answer 36

1:3-7 1 supervisor to 3-7 subordinates

Question 37

NIMS-ICS suggest an OPTIMUM ratio

Answer 37

of 1-5 p. 30

Question 38

''''' in any given situation include: Ability and experience of the supervisors/ subordinates Nature of the task(urgency, conditions, complexity, Rate, similarities/dissimilarities) Proximity of subordinates to supervisors in each other ease/Reliability of communication Consequence of mistakes

Answer 38

span of control

Question 39

effective supervison is easier when task are ''

Answer 39

relatively simple

Question 40

Situations of proper span of control : CO supervises'' of 1 company Strike team leader supervises '' in charge of teams Division supervisors commands''

Answer 40

3 -7 members the CO 5 strike teams

Question 41

However , Effective supervision can be difficult when: Task being preferred are very '' Workers level of training is '' Workers are performing '' task Workers are widely separated from ''

Answer 41

complex minimal dissimilar supervisor and each other

Question 42

Making every decision in absence of good delegation can quickly become overwhelming and cause'' x3

Answer 42

Chaos at the incident Breakdown in comm Confused, inefficient operations and perhaps losses of life and property p. 31

Question 43

dividing large jobs into small ones .

Answer 43

Division of labor

Question 44

Fire and Emergency services use ''' to ; assign responsibility prevent duplication of effort and make specific clear cut assignments

Answer 44

division of labor

Question 45

Works groups may be created according to ''x5 T G TOY R S

Answer 45

- type of task - geographical area - time of year - reasourse - skills specialization

Question 46

For division of labor to be effective, all postion within organizations must be

Answer 46

clearly defined

Question 47

Skills that require specialized training include

Answer 47

EMT/Paramedic Tech rescue Hazmat

Question 48

what is key to identifying all skills and knowledge required for that job ?

Answer 48

Position Analysis

Question 49

what are critical for personnel to successfully perform their many task

Answer 49

job analysis /job description

Question 50

what should be provided so that company personnel are able to perform a variety of task with proficiency?

Answer 50

cross trainig

Question 51

Public fire funding Vs private

Answer 51

taxes /fees vs revenue provided by their parent org, sale of services and contracts p. 32

Question 52

Private Fire orgs may provide services to general public through ?

Answer 52

Mutual aid agreements or local AHJ

Question 53

Jurisdiction has 2 associations?

Answer 53

1. response area served by a fire dept 2. authority that gives the org legal right to exist, provide emergency services and take actions necessary to ensure protection

Question 54

common public jurisdiction that provides Fire services protection include: M FD F C S/P T

Answer 54

municipal fire ditstrict federal county state/provial tribal p. 33

Question 55

What is useful when the distinction between line and staff functions become blurred?

Answer 55

Functional supervision

Question 56

In a __________ model, decision-making authority is limited to only those tasks over which personnel have been given authority. (p.28)

Answer 56

Decentralized

Question 57

The decision to delegate authority to finish a task is often

Answer 57

Difficult

Question 58

For '''' to work, both supervisors must communicate with each other and closely coordinate their activities. (p.30)

Answer 58

Functional supervising

Question 59

What is the second level in local government with fire and emergency services that generally protect large areas on unincorporated land?

Answer 59

County

Question 60

Reasons for establishing'''''groups include: Inability or unwillingness of local community to provide needed sources Need more media response than local fire emergency can provide Need to protect against special hazards Remote of location Reduced insurance rate Reduction of potential liabilities

Answer 60

Facility fired brigades

Question 61

What type of aid involves payment for services provided from agencies for fire departments that are not part of the agency having jurisdiction over the incident? (p.41)

Answer 61

Outsourced

Question 62

The primary means of categorizing public fire and emergency services organizations is by -

Answer 62

The jurisdiction the organization serves.