chapter 3 Flashcards by Riccardo Caruso

’’ is critical in emergency situations where personal risk are high and hazardous conditions can change rapidly

leadership

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“” is essential to limiting injuries , assuring accountability and attaining operational goals.

Motivating

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In non emergency Operations and daily work activities ‘’’ is Essential For using resources efficiently and ensuring a safe and healthy environment

Leadership

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CO’s should develop leadership traits, develop these traits apply those traits , apply them in a ‘’ and develop a ‘’

ethical manner ,command presence

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To become an ‘’’’ leader Co’s should cultivate the following leadership qualities :
VISION
decisiveness
intelligence
self assurance
intintaitive
motivation and desire for success
intergrity
personal security
industriousness
innovation and creativity
consistency
preparedness
proactiveness
supervisory skills
interpersonal skills
comm skillsP. 47

effective LEADER

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Leadership has been called a x7
T,B,S,T,C,S,A

trait, behavior, skill, talent, characteristic science and an art

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’’’ leaders do what ?
Empower
Plan for success,
build trust,
understand the system,
inspire,
recognize challenge ,
model desired behavior,
encourage subordinates
ESTABLISH priorities p. 48

EFFECTIVE LEADERS

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Examples of establish priories Regarding effective leaders. x3
R
PPR
A,F,D

1- the response
2- pre - planning readiness through trainig, planning and maintenance
3- adm- facilities ,documentation

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’’ skills can be addressed and accessed through:
self assessment
- mentor feedback
- 360 feedback evaluation
- annual/supervisory review. 49

-Leadership

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3 leadership styles based on decision making ( lewin 1939)

Autocratic
democratic
laissez-faire

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clear direction of what how and when tasks will be performed. Follower has little imput.. good for ?

autocratic ( good for emergency situations )

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imput from followers to make decisions””
SOMETIMES CALLED “”” Good for what emergency’s “””

democratic ( sometimes called participative leadership ) ( good for non-emergency)

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leader avoids making decision, follows are left to make it on there own

laissez-faire. p. 50 ( good for picking a meal )

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other leadership identified styles include

Transformational
transactional

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what leadership style is when followers commitment to the leaders vision and inspiration( focus is to change) is ‘’

Transformational

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sometimes managerial leadership, enforces compliance through reward/punishment ( forces is to stay consist)is ‘’

transnational

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’’’ is unique skill that includes :
identify the situation
assess the need for action
determine the nature of necessary intervention
initiate action

command Presence

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a Command presence inspires confidence from:
S
A
P

subordinates, admin and public

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to achieve A ‘’’’ its helpful to model :
- self-confidence
- trustworthiness
- consistency
- Responsible
- tolerance/acceptance
- expertise
- accountability P.51

command presence

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8 steps to a ‘’’
1. determine Situation
2. know resources available
3. develop strategy/tactic to resolve prob
4. listen to all points of views
5. make a decision
6. implement it
7. evaluate it
8. take responsibility

command presence

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examples of unethical conducts

borrowing and never returning
shopping for personal stuff during inspections
using station to conduct a private business sale

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system of moral principles

ethics

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personal ethics should be consistent w/ orgs ‘‘x4

polices, procedures rules and regs p52

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what is the 3 step check to Ethics ?

its it legal
is it fair to all concerned
how will it make you feel

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favoritism and greed , as well as short cuts or exploitive mentally can result in violations of ''

violation of ethics

examples of unethical behavior - hiring or promoting based '' - cheating on '' - Taking '' - misusing '' - going to dinner b4 '' - failing to complete REQUIRED - sexual '' - discriminating against personal based on '' - spreading '' - taking credit for ''

on favoritism promotional exam bribes dept equip overhauling required reports harassment color, gender age … rumors others work

lying like most forms of unethical behavior is about immediate gratification in 4 areas BN A SE SG

- basic needs- food money - affiliation- to create, prolong or avoid control relationships such as hazing - self esteem- create a false image - self graticication- indulgeing in activies that bring pleasure pg. 54

people may come to believe that their unethical actions are :

- in their own best interest or orgs best interest - okay because no one will ever find out - okay cuz everyone else is doing it

FD adm should strive to ''x3 thoses who show positive character and high ethical standards

recruit, retain and promote

A code of ethics provide CO w/ an idea of what is EXPECTED OF ''x3

expected of them, their subordinates, and ther org

Who is responsible for the development of an ethical culture

everyone in the org

The admin and the rank and file must support, communicate and personally adhere to adopted code of ''

ethics

Orgs goals should always be

ethical `p. 54

'' is a critical variable influencing career success, personal achievement, and life satisfaction.

Emotional intelligence

Some skills for an overall level of emotional Intelligence: IS SM IP (SE/SM) IP(A/AM)

- leadership skills - self managing skills - intrapersonal skills- self esteem/stree mngt - interpersonal skills- assertion, anger Mngt

Humans have 2 minds hat are they ?

emotional ( react quick) and cognitive (slower thought out )

Emotional learning system ELS – uses 5 steps: Self .. A A K D I

1- self assessment 2- self awareness 3- self knowledge 4- self development 5- self improvement p. 56

An emotional skill that is useful under stressful situations

assertion

3 parts to assertion are ?

1. I think, I feel, I belive 2. 2nd part is to describe what you think or feel 3. express what you would like to have happen

effective leaders must model '' skills

emotional intelligence

EI skills that contribute to effective leadership are x4' SA E DM PI

- Social awareness - Empathy - Decision making - Positive influence

Emotional intelligance skills related to Self mNgt include: TM D CTE

- time MNgt - drive - commitment to ethics

PP w/ fully developed Commitment ''' demonstrate - internal pride - outward dependability - self motivation - persistence

ethics

Ei skills can be developed in diff ways but must be ''x3 A I SD

active , intentional and self directed

what coaching includes setting high goals, developing a plan to attain them , and then intentionally directing your efforts

self- directed

what type of mentoring involves observing and modeling what you see happening with your own mentors

guided emotional

what imagination involves positive imagery

active p. 56

Process of directing, overseeing and controlling ( responsible for 1 or more subordinate )

supervision

Refers to Administration and control of projects, programs situations or organization is ? Fire officers are often assigned '' duties over functions such as public fire and life, safety education, or managing an incident scene involving multiple units or agencies.

Management

There re 4 levels of fire officer ranks

Level 1- supervising - CO 2- managing FO- Captians 3- Admin FO (debuty) 4- chief

WHO '''' is responsible for : - meeting suprervisory responsibilities Est. priorties for unit Solving problems Est communicating goals building effective teams motivating/supporting managing diverse personal apply Mngt principles support orgs mission, valuves, rules and regs

CO LIKE MOST SUPERVISORS

CO's will be held accountable for their own ''x4

actions, commands, decisions as well as for the actions of subordinates p/57

Co’s must adhere to standard of''x3 that motivates Subordinates to do the same

ethical, moral, and legal behavior

Key elements of a '' Co Supervisory style includes: -lead by example encouraging FF participation in decision making process - delegating or involving ff in planning - Respecting FF judgement - Teaching/enforcing health safety rules - Being a coach/mentor - Consideration for diversity - Acknowledging accomplishment - Treating each unit member fair - Keeping accurate records - keep Comm lines lines open - Providing comfortable work atmosphere - Providing positive motivation for subordinates - Setting clear expectations and holding them accountable p. 58

Successful

Having ''' help Co to: Focus on important activates Min competing priorities to reduce stress Identify unit goals/objectives and doing the ones best for community /unit

priorities

First line supervisors should categorize activities into three priority levels ... To meet standard of each priority level CO must follow : ER P-ER OD

Emergency response( training/drilling) Preparation for Emergency response Organizational duties ( station stuff) p. 59

Strong command presence can help defuse situations '' x2

quickly and efficiently

Everyone had a voice when '' is used

brainstorming

Developing specific, measurable objectives requires''x3 of expected result T OT CV

time, orderly thinking and clear vision

Co's must comm clearly and concisely at Emergency because there may be no time to ''

ask questions

3 way to involve FF in the process of establishing objectives: A. ST DT USE DL

1- require the employee to accomplish a specific task 2- delegate task 3- use democratic leadership principles

Co's usually surpervise the Dept’s '' unit

smallest ( personal, facilities, apparatus and equip ) p. 61

- tell FF how they fit in , what’s expected, what they can expect, team objs, how accomplishing objs affects them - have frequent planning meetings w/ team to determine progress - work with FF to est goals/objs - encourage FF to make suggestions or provide solutions for problems - - Co’s can use the following to help create an '' or '''

effective crew or project team:

4 stage development model by bruce tuckman

forming – growing relationship storming – becoming comfortable with each other ( don’t wanna spend a lot of time here) Norming- established own norms and become close- Performing- true team all members sharing leadership

What'' is the planned and something unplanned termination of group taks Sometimes thought of as the final stage. ( GOOD TIME TO DEBRIEF)

Adjourning

Best way to ''''/''' is to create a working environment where personnel can be invested . ways to creat this: - empower - provide reward/incentive - coach,counsel and mentor - celebrate accomplishment p.62

support/motivate

to '' FF supervisors must release some authority and have confidence in skills, judgement and abilities of others.. This type of leadership : allows Ff to take responsibility for their action increases employee self esteem/motivation share decision making power gives ff vested interest in a project or in org allows ff to use special non job related skills

empower

following steps can be use to involve FF in decision making process

1 – identify the problem 2- state all soultions wiil be consider but the best one will be used 3- explain the reality that outside forces may prevent some adoption of solution

other options for rewarding

- buying a meal - positive letter for file - pat on back - challenge coins - having a party - positive statement about members skills, abilities - Appropriate comments on performance - let adm know how good there doing

coaching in the workforce is a process of giving motivational''x3 in order to improve performance D PR CF

direction, positive reinenformenct and constructive feedback

effective feedback needs to be'' x4

honest, immediate , direct and frequent

Co’s teach through'' x2 E A

encouragement and advice. 63

AN Effective '' helps A subordinate establish a: Establish goals determine how to reach provides suggestion

coach

Counseling assist in identifying /resolving''x3 that affect performance P B CP

personal, behavioral, or career problems t

4 step method counseling method:

1- describe current performance 2- describe desired performance 3- gain commitment for change 4- follow up

The process that uses a positive role model to better prepare an individual for their roles and responsibilities within an organization is known as - what ''' includes: guidance in career choices asst in gaining specialized training provide outside resources making challenging assigments monitor FF achievements understanding how diversity affects workplace

Mentoring

mentoring when mandatory may cause '''x2

resentment and reduce participation p. 65

value each member for there '' x 5 E B I K S

experience, backround, intelligence, knowledge and skill

promote an environment of ''

mutual respect p. 65

- treat as asset - understand owns own bais, stereotype and prejudices - be flexible in treatment - watch for barriers that prevent advancement Are tips for dealing with'''

diversity

'''' is the process of controlling or directing available resources for the purpose of achieving a goal or objective through to use of author or persuasion

Managing

As supervisors, CO’s are responsible for :

- personeel - facilities - truck - tools/equip - legal juriction pg.67

NFPA 1021 defines Level 1 Officers at '' and L2 as ''

Supervisor / Managers

4 Universal Fuctions of MNGT: '' develop tactics plan for accomplishment '' coordinate takes/resources '' guide, influence inspire and motivate FF to achieve goals(proactive approach to Managing) '' setting standards ( take preventive or corrective action to close gap b/tw 2 performace levels )

Planning Organizining- Directing- Controlling- p. 67

Co’s must develop MGMT skills: AS HCS CDMS

Admin skills – compter skills, laws, codes, regs .. Human comm skills – interpersonal skills ( working w/ pp) Conceptual.decison making skills- solving problems

Co’s implement plans and should be documented in timely manner. what are the 5 plans: S SU S O/A C

Standing , single use , strategic , operational /admin, contingency

Includes policies, procedures and rules frequently to mange the day to day is what plan

standing plan

What plan accomplishes a specific objective such as the development of a program project or budget? These plans are usually intended to reach an objective within a short period of time.

single use

What plan Takes into account, the external factor that affect an organization, such as change in the economy, demographics, service requirements, hazards, and technology. They chart the organization course over infinite future that is divided into definite time components.

strategic

how objectives will be accomplished... These objectives, fact-based plans deal with factors that are within the control of the organization while strategic plans are subjective.

operational/ admin

alternative plans for unforeseen events

contingency plans p. 68

Company officer is responsible for completing tasks or ensuring that delegated tasks have been completed.. what are 4 skills required to complete a task: P O C E

Planning, organizing, controlling and evaluating skills

CO’s must enforce codes of conduct best way to do it is be a positive '''

positive role model

what are the min STANDARDS that guide our behaviors. x4 '' M CV R R

Mission, core values and rules and regs p. 69

What function of management creates mission statements and sets goals and objectives develops tactical plans for accomplishing a specific objective: planning organizing directing controlling

Planning p67

What function of management coordinates tasks and resources to accomplish the units goals and objectives by establishing the units internal structure system organization creates a labor division coordinating resources allocated responsibility for tasks and information. Flow with Dept and fill positions with qualified people. planning organizing directing controlling

Organizing

What function of management influences inspires motivates employees to achieve the goal and objectives within a group planning organizing directing controlling

directing

What function of management establishes an implement mechanisms to ensure that objectives are attained. Sets performance standards measures and reports actual performance compares performance standards with actual performance and takes preventative or corrective action to close the gap between the two performance levels planning organizing directing controlling

Controlling

“” is the growing relationship part of Bruce’s 4 part model

forming – growing relationship

“” is becoming comfortable with each other ( don’t wanna spend a lot of time here) is what part of Bruce’s 4 part model

storming

“” is established own norms and become close. According to Bruce’s 4 part model .

Norming- established own norms and become close

“”” true team all members sharing leadership is what part of Bruce’s 4 part system .

Performing

Complex may result as members compete for a position of informal leadership or attempts to exert their personal influence over the group for example, conflict may occur when a new officer joins an existing unit and contains more experienced officers the leader is supportive in this stage here or she actively listens to the member provides explanation for decision. The most crucial aspect of successful team development is to reduce the amount of time in this group spends in “”” phase

Storming

The group establish AND adhered to its own set of norms and values members become closer and more cohesive. The company officer again must be aware of the teams and values as much as possible to make sure that those norms don’t violate the sense of decency leaders transitioning into the role of Piers allows other team members to share leadership responsibility is what phase.

Norming

The supervisor works to maintain team spirit as the group establishes its objectives at this stage. The group is a true team.

Performing

Computer skills, knowledge of law, codes, ordinance and labor management agreements, report, writing skills, data, analyzing skills or problem-solving and risk, identification and other skills used to prepare budgets. Creating reports or developed specifications. Other skills required of the officer as an emergency responder include ability and knowledge to manage an incident to apply strategic and tactical concepts to situations to perform specialized emergency responses is what management skill. Administrative skill Human communication skill Conceptual and decision-making skill

Administrative skill

Interpersonal skill that includes the ability to work with others people and supervise subordinates successful failure often hinges on one’s ability to communicate effectively is what management skill: Administrative skill Human communication skill Conceptual and decision-making skill

Human and communication skill

The ability to understand abstract ideas to solve problems to understand the organization as a whole, and to recognize how the variations part interrelate is what management skill: Administrative skill Human communication skill Conceptual and decision-making skill

Conceptual and decision-making skill

Which Nelson and low ELS step WOULD ENCOURAGE YOU TO LEARN.. Step a- self assessment Step b self awareness Step c self knowledge Step d self development Step e self improvment 55

Step D Self development

Which Nelson and low ELS Step WOULD ENCOURAGE YOU TO explore: Step a- self assessment Step b self awareness Step c self knowledge Step d self development Step e self improvment

Step A Self assessment

Which Nelson and low ELS Step WOULD ENCOURAGE YOU TO identify: Step a- self assessment Step b self awareness Step c self knowledge Step d self development Step e self improvment

Step b Self-awareness

Which Nelson and low ELS Step WOULD ENCOURAGE YOU TO understand: Step a- self assessment Step b self awareness Step c self knowledge Step d self development Step e self improvment

Step C Self knowledge

Which Nelson and low ELS STeP WOULD ENCOURAGE YOU TO apply and match: Step a- self assessment Step b self awareness Step c self knowledge Step d self development Step e self improvment

Step E self improvement

Plans within the fire department are generally classified based on

Frequencies in which they are used

Regarding emotional intelligence skills which skill involves social awareness, empathy, and decision-making

Leadership skills

Regarding emotional Intelligent skills which SKILL involves: time management drive strength commitment to ethics ...

Self management skills

Regarding emotional, intelligent skills which skills involve self-esteem and stress management

Intrapersonal skills

Regarding emotional intelligence skills which skill involves assertion, anger, management, and anxiety management... Working successfully with others to accomplish tasks is what skill

Interpersonal skills

Providing support for others to succeed in accomplishing, organizational and personal goals, giving subordinate the tools and methods to solve problems or make changes is : EMPOWERING OTHERS AND ENABLING THEM '''

Empowering others and enabling them to act

Generating plans, implementing them and evaluating their effectiveness effective planning saves energy time resources lives and frustration planning for ''

Plan for success

Creating an environment of mutual trust within the organization, community service area, and profession is building what ?

Building trust

Determining first what needs to be improved in comprehending the organization policy rules, and regulations is understanding the ''

Understanding the system

Sharing the vision for your company success with subordinates and ensuring it is in line with organizational mission IS ""

Inspiration shared vision

Sharing the glory with your subordinate while keeping trouble to yourself encourges who

Encourage subordinate

''' IS Determining effective procedures: EX: Top priority is an emergency response Second priority is pre-emergency readiness Third priority is administrative

Establishing priorities

Regarding the smart acronym, what is best to describe by an example of conducting annual assessments: specific measurable action oriented relevent time sensitive

Specific

Regarding the smart acronym, what is best described by the example of progress can be tracked based on the number of crew members: specific measurable action oriented relevent time sensitive

Measurable

Based on the smart acronym, what is best described by the example completed utilize in appropriate assessment tool:"(describes what and how actions will be taken) specific measurable action oriented relevent time sensitive

Action oriented

Regarding the smart acronym, what is best described by this is a NECESSARY and beneficial duty required of company officers: ( Ensure that what you set out to DO is needed and attainable) specific measurable action oriented relevent time sensitive

Relevant

Regarding the smart acronym, what is best described by the example assessments are set to be conducted at the end of June: specific measurable action oriented relevent time sensitive

Time sensitive

Planning should be documented in a timely matter documents provide “” of the decisions that were made and “”as a guide for future planning

evidence, services

Being secure in a leadership position best describes

Personal security page 48

Which form of lying is represented when you seek to indulge in activities that bring pleasure even if they are illegal or unhealthy such as illegal gambling, substance, abuse, and theft: Basic need Affiliation Self-esteem Self gratification

Self gratification

Which method of involving employees in the process of establishing goals and objectives gives members of the unit and opportunity to establish goals and objectives during the planning stage… use what leadership principal

Democratic

Which form of lying is represented when '' create, prolong or avoid control relationships such as hazing' pg. 54 Basic need Affiliation Self-esteem Self gratification

affiliation

Which form of lying is represented when 'create a false image' Basic need Affiliation Self-esteem Self gratification

self esteem

Having an idea or concept of future developments, being able to view situations from all angles while still understanding that tradition can provide direction.

vision

Making decisions quickly and effectively

Decisiveness

Logic and reasoning and making decisions

Intelligence

Self-confidence when making decision

Self Assurance

Goals and objectives with a minimum of supervision

Initiative

Gaining additional responsibility and influencing within the organization IS ''' /'' FOR PROFESSIONAL SUCCESS..

Motivating and desire for professional success

Apply honesty and strong principles to the decision-making process

Integrity

Insecure leadership position

security

Working hard to fulfill duties

Industriousness

Seeking new and imaginative method for accomplishing the organizations missions

Innovation and creativity

Applying procedure policy reward and discipline evenly in fairly

Consistency

Being ready for potential situations

Preparedness

Anticipating embracing and meeting change

Proactiveness

Planning, organizing directing controlling in order to coordinate units effort to accomplish objectives is what '' skill

Supervisory skills

EXPRESSING oneself clearly and effectively to others in anticipating feedback from others who are either internal or external for the organization ARE WHAT SKILLS

Communication skills

Providing support for others to succeed in accomplishing, organizational and personal goals, giving subordinate the tools and methods to solve the problems or make the change

Empowering others

Plan FOR '' BY Generating them, implementing them and evaluating their effectiveness. Effective planning save energy, time, resources, lives and frustration.

Plan for success

Determining what needs to be improved and comprehending the organizational policy rules and regulations is UNDERSTANING'''

Understanding the system

Which leadership style is sometimes called managerial leadership?

Transactional

Which of the following SMART objectives should be a regular duty of a company officer?

Relevant

Establishing and communicating the plan for task completion to employees; ensuring that the schedule is realistic with attainable objectives; organizing employees to work as a team with objectives or a goal in focus, and delegating the appropriate amount of responsibility and authority to employees would all be ''' MNGT

task MNGT

Focus on HOW objectives will be accomplished is best characterized by which of the following classifications of plans?

Operational/administrative.

Which of the following skills that contribute to an individual’s over-all level of emotional intelligence deals with social awareness, empathy, and decision-making?

Leadership skills.

The company officer’s priorities are based primarily on which two things? '' provided and mission of ''

Services provided AND mission of the organization

The primary purpose of mentoring is -

Prepare capable individuals for advancement.

what ranking officercharacterize a managing fire officer, either battalion, district, or assistant chief?

level 2

An individual’s ability to correctly perceive and label their own and others’ emotions is known as - ''' also known as ''

Emotional intelligence Also known as Emotional quotient

The written code of''' that is specific to the organization that creates it... IS A essential part of the ''' program?

ETHICS

what level officer would characterize an EXECUTIVE fire officer?

level 4

Being secure in the leadership position best describes

Personal security

There are three parts of assertive communication. Which is considered the first?

Use the first person singular. I think I feel I believe

Individuals who engage in unethical conduct may pretend that their actions are “””” so may expect their organizations will support the action if it is discovered others are convinced that the end result justifies there means or methods of achieving it

Legal or ethical

strategic plans are ''

Subjective

The ability to motivate other people to follow your example and do the things you want them to do is known as -

LEADERSHIP

At which stage do members jockey for informal leadership or attempt to exert their own individual influence over the group?

STORMING

to Identify =

AWARENESS

to Learn=

DEVELOPMENT

KNOWLEDGE =

UNDERSTAND

ASSESS=

EXPLORE

IMPROVEMENT =

APPLY/MATCH

chapter 3 Flashcards

Leadership and supervision