chapter 1 Flashcards by Riccardo Caruso

New Co’s must understand ‘’, know their ‘’ and ‘’
and act in an ‘’

there position importance, responsibilities , new duties , ethical manner

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Co is crucial to the personal they’’ , Admination they ‘’ and public they ‘’

supervise, support, serve

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CO oversees their agencys x 4

personnel, training, equipment and apparatus.

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Co is initial contact for many

fire dept customers.

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Success is based on ability to recognize ‘’/’’ of postion.

importance /understanding of postion

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Co must be a X2’’ leaders

competent and ethical p. 11

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To be a successful supervisor Co must excise an appropriate level of ?

appropriate level of Humilty

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’’’’ who must perform many functions including :

leadership
role model
advise
performance
members to admin
interpersonal conflict
counseling, couching or discipline
operational readiness
training

Company officer

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Co’s most important task is to

ensure personal saftey

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Co’s are both ‘’

Supervisors / subornante

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Co is expected to rep the Admin and ensure compliance with X3

Admin’s Polices, rules, and regs

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Co’s should not publicly ‘’ polices or orders they feel to be unfair

question /critize

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Any critizems /questions about policy
or order should be dicussed

privately with admin

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Co is the 1st direct contact to the

public p.12

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All members of the FD are responsible for meeting the needs of their community with

competence, courtesy and efficiency.

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Co’s should fully support their dept

missions,vision and values.

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who’s provides the most direct influence over FF

Co’s

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who’s is the vital link b’tw unit and organization admin

COp. 13

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New CO’s is challenged to learn, apply and model:L,E,A,R,S
What is the most difficult ?

leadership
ethics
supervision (most difficult )
responsibility
authority

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Mutual respect and the ability to take and give orders are essential in what orgs ?
X3 V,C,IO

volunteer , combination or industrial orgs

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Perceptions are ‘’ , often based on ‘’/’’ instead of facts. Can be difficult to ‘’

subjective,emotion or rumors ,overcome p. 14

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New CO must use X3
‘’ to develop an appropriate leadership method for each individual and unit member S,O,CC

skills, observations and clear comm

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Duplicating previous officers behavior and personality can create

resentment and loss of respect for new officers

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Widespread changes can also be

unsuccessful.

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New CO must take every opportunity to verbalize X3 E P E

personal expectation, establish priories and listen to crew members expectations

CO's must understand experience-'' X3 '' within crews L, E, GD

level, educational , and generational diff p. 15

Co’s have to make personal changes to min any x3 '' that can occur in transition

antagonism, resentment and loss of friendship

To Overcome '''' new CO must : Commit to Responsibilities duties in requirementsof supervisory show loyalty to Organization Act as a Liaison Be a Manager Support Education and training Guard Conversation Accept Criticism graciously, accept Praise, honor and advancement Modestly lead by Example praise in Public displine in Private Project a Professional image

personal changes

Co’s should seek assistance from more experienced ''X3 reguarding expectation

experienced personal, admin or training division

Following may have certain expections of New CO’s

- family members - peers/FF- peers may expect Cos to overlook policy infactions B’c of friendship - admin- expect New CO’s to know how to lead,supervise and perform all duties from the start. - public – have all answers p.16

Internal expections may be''to overcome

the most difficult

respect must be

earned

Co’s know the only person they can really change is

themselves

Organizational expections can be met through X3 E, T, E

Edu, traing and effort

New Co’s should try to MAKE ''''

make informed decisions

Communicate X3 C,D,C'' understanding

clearly, directly and confirm

Apply appropriate '' Techniques based on situation and individuals

Mngt/Sup techs

set

EXPECTATIONS

PROJECT A

COMMAND PRESENCE

develop a appropriate ''

leadership style

show respect for

others

Be loyal to company x3 U,O,C

, units , org and community

Live and lead by a personal and professional ''

code of ethics

Set high yet

attainable standards

Value diversity in

people and situations

praise

accomplishment

listen to

others

commit to

edu /training

remain

humble

follow org

polices

Recognize opportunities for '' AND '''' solutions .

improvement and identify solutions.17

C0’s must stay accountable to their ''

organiztions , profession family and themselves.

list of pp Co/s are responsible for ?

Subordinates (ethical leadership, fair and just supervision and Educational /training opps) Chain of command Organization Public Profession Family Themselves p. 18

NFPA 1021 duties of Fire Officers divid into

4 levels 1-4

Categories of duties for all levels as listed in 1021 are : C/G-R A I/I ES H/S

- community and government relations - adim - Inspection investigations - emergency services - health and safety

Each Job performance requirements( jpr ) requisite '' K/S used to create officers training programs, establish '' E criteria and create '' PL objectives

knowledge and skills evaluation’s and promotional learning

Level 1 officers must be able to perform the following for human ''''' duties : Provide effective supervision for Emergency /nonemergency activités task personal performance training polices and procedures efficiently and equitably their authority or ability opportunities transfer/benefit p.19

resources management

CO's must administer the Organizations x3 '' at the unit level

orgs polices, procedures and orders

Level 1 FO must understand the following when conduction ''''': - building constructions - understand/apply jurisdictions building and fire code - types of hazards and fire protections - apply fire and life safety regs to all types of occupancies

inspections

Co's may also supervise ''' and '''' operations. At these incidents they should : - notify law enforment - designate scene as a crime - secure the scene until fire investigation personnel arrival

salvage / overhaul

Level 1 officers who supervise 1st arriving unit are responsibles for performing ''

size-up , establishing command and allocating resources p.20

1st arriving Co must develop a '','' . Following the incident the FO may conduct a ''

IAP and ISP(safety) and post incident analysis

other duties that could be assigned not specifailly mentioned in NFPA ''' : info officers, training division, medical respone units or specialized reuse or hazardous units construction plan permits /licenses liaison to other agencies governing body or provide info supervisor

1021

Manger – individual who accomplishes org O “”through EH “” of material

objective , effective handling of

Supervisors is responsible for directing the '' of other people or employees

directing the performance p.21

first line supervisor is what level

level 1

mid level supervisor is what level

level 2

first line manager is what (managerial/administrative)?

level 3

department manager or chief is what level

Leading or directing a unit is part of which role of a company officer?

Leader

To overcome personal changes, new officers must : Learn about be interested in and be dedicated to the position in regards to overcoming personal changes for new officers is commitment to the"""X3 OF THE SUERVISOR POSITION R D R

Commitment to the responsibilities, duties and requirements of the supervisor position

Support the leadership team in the Dept mission and core values do not openly criticize the organization management or the decisions they made regarding overcoming personal changes for the new officer is '''

Showing loyalty to the organization

You evaluating your companies, concerns, ideas, opinions, and complaints and share them with your supervisor so that the unit has a voice with management regarding personal changes to overcome with new officers is''''

Showing Loyalty towards company personnel

Acting as a supervisor and part of the management structure in the organization act as a two-way information agent, expressing agents policy and listening to in passing on reactions to that policy is what regarding overcoming personal changes for new officers """

Acting as a liaison

Regarding personal changes ... Being a '''' involves making decisions that adhere to departments policy and making appropriate use of the departments resourcess ..

Being a manager

Seek opportunity to learn and also provide them to the organization members is what regarding overcoming personal changes for new officers """

Seeking all types of education and training

Never say anything on or off the job that would dishonor a person a position or the organization do not disclose information that is confidential and particularly information concerning subordinates consider information confidential unless otherwises is what regarding overcoming personal changes for new officers """

Guarding conversation

Admit mistakes and our take responsibility for them while allowing yourself to learn from them, give credit to crewmembers for their accomplishments and contributions iss what regarding overcoming personal changes for new officers """

Accepting criticism, graciously and accepting praise, honor, and advancement modestly

Set a positive example for subordinates by constantly adhering to a set of moral ethnical and social values. Such an example is of the utmost importance and is essential to the successful leadership of any organization is what regarding overcoming personal changes for new officers """

Leading by example

Never discredit subordinates publicly point out their mistakes or areas of correction in privates, causing someone personal embarrassment or humiliation in public and destroy a relationship and distract from a learning opportunity is what regarding overcoming personal changes for new officers """

Praise in public discipline and private

Project a professional image image to the public, active officials, internal and external stakeholders and peers is what regarding overcoming personal changes for new officers """

Project a professional image

In order to make the transition to officer less lengthy and difficult, a new officer should do '' THOSE WHO THEY SUPERVISE..

Respect those who they supervise

As level one fire officer company officers must be able to perform the following in '''' : Provide effective supervision for both emergency and nonemergency activities Assigned tasks Evaluate personal performance Provide training activities Administer policies and procedures effectively / equitable Recommend actions when situations extend their authority or ability Act as a project manager in certain situations Provide professional development opportunities for members Initiate or assist with personal transfer/personal benefits(annual sick injury, and family leave) changes in those benefits awards and accommodations, discipline area, actions, and labor/management issues, including grievances

Human resource management

The first arriving '' must develop and initiate an INCIDENT ACTION PLAN,(IAP) and the INCIDENT SAFTEY PLAN(ISP) he or she must also establishI INCIDENT COMMAND SYSTEM (ICS). Following the incident the fire officer may conduct post incident analysis for incident involving a single unit or participant when appropriate.

company officer

Develop budgets,Evaluate the resource needs of assigned units andMaintain records of purchases would be duties of what level officer?

level 2

The largest single officer group within the fire and emergency services is -

challenges of being a company officer is directly related to THE ''' CONDUCT OF A company officer being seen as a role model for subordinate members of the unit, peers, and even the public itself?

ETHICS

The first-level supervisor in the hierarchy of the fire service is the -

When should a new officer resort to using rank as a reason for compliance?

RARELY

Which duty level would company officers fall under?

L1/2

Perceptions of others can create another challenge for new company officers. Members of the company officer's unit will have a perception of the ability of the new company officer that is based on

Personal opinions or experiences. Rumors. Subjective emotion . Not facts

The company officer must be able to balance the acceptable level of risk to the unit with FULFILLING THE OBJECTIVES THAT ''''

Fulfilling the objectives that have been assigned to the unit.

A person who is responsible for directing the performance of other people or employees is called a -

SUPERVISON