chapter 6 Only review Cards 1-8 the rest not on test Flashcards
admin functions
The public ‘’ ( pio) a senior ‘’ , or the’’ may need to handle complex complaints or concerns
info officers, staff members , fire chief
Populations are categorized into groups based
- Physical
- Social
- Economic characteristics p.130
Ex’s of Physical , social and Economic characteristics are ? x 7
- age
- occupation
- sex
- family size
- edu
- geographic location
- marital status
sources for demographic data on the national state or local levels in us are
- us census bureau
- us dept of health and human services
- local school board
- dept of labar
- state, regional and local govt agencies
classifications used to define diversity x 8
- gender
- sex orientation
- ethnicity
- race
- religion
- politics
- socioeconomic level
- edu p. 131
a lack of understanding creates a ‘’ mentality that separates people … the language people use their attitudes, and their perceived priorities are often used to”””
us -them
Classify them
one of the first skills Co’s need when dealing with irritated customers is ?
effective listening p. 132
diversity of language, cultural customs /values should be viewed as a asset
1 class of citizens complaints involves a members ‘’
Act or omissions p. 133
3 important components of CRR
- life safety programs
- private dwelling fire and life safety programs
- and fire an life safety presentations
Fire and life safety programs include:
- mentoring
- community ‘’
- fire safety of ‘’
- juvenile ‘’
- fire prevention ‘’
- health ‘’
- disaster ‘’
- residential ‘’
Education
elderly/children
fire setter programs
awareness
preparedness
sprinkler system p. 134
primary focus of Fire and life safety presentations is to provide ‘’ and ‘’ info on risk reduction ‘’
effective and appropriate
issues /strategies
FR mission statements often include [hrases such as ‘‘and advancing ‘’
protection of life and property from hazards
public saftey through fire prevention, investigation and Edu programs
Fire ad life saftey programs initiative make connection b’tw the ‘’ and ‘’
FD and community fit serves
hoe safety surveys should be treated as ‘’ and not ‘’ tools
educational and not enforcement
all statements to the public must be
factual and truthful p. 135
in addition to the dept of Veteran affairs, Gov’t - sponsored groups offer :
adult/child ‘’
services for people w/ ‘’ and ‘’ needs
community ‘’
animal’’ and ‘’
public ‘’ clinics
precaution services
access/functional
center
control /rescue
health
written ‘’ are essential for the effective and efficent ops of any fire service
polices and procedures
an org may use the following methods to ensure that polices and procedures are full understood’’ x3
- distribute policy/ produces in written form
- post them in station
- verify personnel have received communtion
sogs are guidelines that should be
followed
what ‘’ is a guide to organizational design making
policy p. 136
A policy analysis determines if current polices are ‘’ and ‘’ or its lack of policies had caused problems
- Occurs when org is experiencing ‘’
effective and enforceable
internal difficulty
what ‘’ are created when formal written guidelines or criteria for the operation of the org.
polices
polices are placed and maintained in ‘’ or ‘ format such as printed ‘’ or ‘’ on the orgs intranet
physical /electronic format
manuals / files
a policy analysis is performed when ‘’ changes require changes to ‘’
operational / policies
