Chapter 3 Flashcards by Nich House

Sound leadership and supervision will enable the company officer to lead an efficient and successful team that is able to fulfill the agency’s ____

Mission
Tasks
Duties

Mission

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______ is critical in emergency situations where personal risks are high and hazardous conditions can change rapidly

Instruction
Teaching
Leadership

Leadership

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_____ personnel is essential to limiting injuries, assuring accountability, and attaining operational goals

Leadership
Motivating
Teaching

Motivating

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In non emergency operations and during daily work activities, ____ is essential for using resources efficiently and ensuring a safe and healthy environment

Leadership
Motivation
Teaching

Leadership

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Quality of effective leader that states have an idea or concept of future developments; being able to view situations from all angles while still understanding that tradition can provide direction

Vision
Decisiveness
Intelligence

Vision

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Quality of leaders that states making decisions quickly and effectively

Vision
Self assurance
Decisiveness

Decisiveness

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Quality of leaders states using logic and reason in making decisions

Intelligence
Vision
Initiative

Intelligence

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Quality of leaders states demonstrating self-confidence when making decisions

Initiative
Integrity
Self-assurance

Self-assurance

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Quality of leaders states accomplishing goals and objectives with a minimum of supervision

Personal security
Initiative
Consistency

Initiative

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Quality leaders states gaining additional responsibility and influence within the organization

Integrity
Motivation and desire for professional- success
Innovation and creativity

Motivation and desire for professional success

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Quality leader states applying honesty and strong moral principles to the decision making process

Preparedness
initiative
Integrity

Integrity

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Quality leader states being secure in the leadership position

Proactiveness
Personal security
Consistency

Personal security

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Quality leader states working hard to fulfill duties

Personal security
Industriousness
Consistency

Industriousness

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Quality leader states seeking new and imaginative methods for accomplishing the organizations mission

Innovation and creativity
Preparedness
Supervisory skills

Innovation and creativity

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Quality leader states applying procedures, policies, rewards, and discipline evenly and fairly

Consistency
Supervisory skills
Preparedness

Consistency

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Quality leader states being ready for potential situations

Consistency
Preparedness
Proactiveness

Preparedness

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Quality leader states anticipating, embracing, and meeting change

Communication skills
Proactiveness
Interpersonal skills

Proactiveness

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Quality leaders states planning, organizing, directing, and controlling in order to coordinate the units effort to accomplish objectives

Interpersonal skills
Supervisory skills
Communication skills

Supervisory skills

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Quality leader states working successfully with others to accomplish tasks

Interpersonal skills
Communication skills
Supervisory skills

Interpersonal skills

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Quality leader states expressing oneself clearing and effectively to others and interpreting feedback from others who are either internal or external to the organization

Supervisory skills
Interpersonal skills
Communication skills

Communication skills

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Effective leaders- providing support for others to succeed in accomplishing organizational and personal goals; giving subordinate the tools and methods to solve problems and make change

Empower others and enable them to act
Plan for success
Build trust

Empower others and enable them to act

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Effective leaders- generating plans, implementing them, and evaluating their effectiveness. Effective planning saves energy time resources lives and frustration

Plan for success
build trust
Understanding the system

Plan for success

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Effective leaders- creating an environment of mutual trust within the organization, community, service area, and profession

Inspire a shared vision
Understanding the system
Build trust

Build trust

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Effective leaders- determining first what needs to be improved and comprehending the organizations policies rules and regulations

Recognize challenges
Understanding the system
Inspire a shared vision

Understanding the system

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Effective leaders- sharing a vision for your company’s success with subordinates and ensuring it is in line with organizations mission Inspire a shared vision Recognize challenges Model desired behavior

Inspire shared vision

Effective leaders- recognizing potentially problematic situations ranging from personality conflicts to political issues that may confront the workgroup company or unit. Requires monitoring both the internal and external climate of the organization Recognize challenges model desires behavior Encourage subordinates

Recognize challenges

Effective leaders- providing a good personal example, especially when work becomes more difficult Encourage subordinates Model desired behavior Establish priorities

Model desired behavior

Effective leader- sharing the glory with your subordinates while keeping the troubles to yourself Establish priorities Encourage subordinates Model desired behavior

Encourage subordinates

Effective leaders- determining effective precedence- first priory is emergency response- second priority is readiness- third is administration including facility maintenance and documentation Establishing priorities Build trust Understanding the system

Establishing priorities

The first step in developing leadership skills is to Learn how to reach people Study successful leaders and develop your own list of leadership qualities Study your crew and determine needs

Study successful leaders and develop your own list of leadership qualities

Inherent qualities that can help you to build strong skills to perform competently Skills Traits

Traits

This leadership style provides clear direction of what, how, and when tasks will be performed. Followers provide little or no input in decision. Orders flow top to bottom and compliance is accomplished through rules regulations and punishment for noncompliance Autocratic Democratic Laissez-faire

Autocratic

This leadership style solicit input from their followers before making decisions. Sometimes called participative leadership, this requires followers to participate and be held accountable for the tasks delegated to them Autocratic Democratic Laissez-Faire

Democratic

In this leadership style, leaders do not make decisions or avoid making them. Followers are left to make decisions and solve problems for themselves. This leader typically has very little authority in their organization although this style may be appropriate in situations where followers are highly skilled and self motivated Autocratic Democratic Laissez-faire

Laissez-faire

This leadership style is one in which organizational change is accomplished by followers commitment to the leaders vision and inspiration Transformational Transactional

Transformational

This leadership style sometimes called managerial leadership, enforces compliance through rewards and punishment. It seeks to maintain consistency and is most effective in situations where performance needs to be standardized and consistent Transformational Transactional

Transactional

Emotional intelligence is a _______ influencing career success, personal achievement, and life satisfaction Unimportant part Critical variable Major issue

Critical variable

Assertion is an emotional skill that is especially useful for communication under Normal situations Stressful situations

Stressful situations

Emotional intelligence skills can be developed in different ways depending on your preferred learning style but must be active, intentional, and Persistent Self directed Unusual

Self directed

_____ includes the processes of directing, overseeing, and controlling the activities of other individuals Managing Supervision Controlling

Supervision

_____ refers to the administration and control of projects, programs, situations, or organizations Supervision Management

Management

The S in “SMART” method states “provide a precise description of what must be accomplished” Special Specific Secret

Specific

The M in “SMART” method states “ensure that progress toward the end goal can be determined” Meaningful Measurable Masterpiece

Measurable

The A in “SMART” method states describe what and how actions will be taken Action-orientated Acrobatic Allocate

Action-oriented

The R in “SMART” method states “ensure that what you set out to achieve is needed and attainable” Recreate Reinforced Relevant

Relevant

The T in “SMART” method states “set deadlines for completion” Time sensitive Telecommunications Talkative

Time sensitive

The four stages to guide individuals and form a team are forming, storming, norming and

Performing

this phase is critical within the team development process and one in which a company officer can have significant effect Forming Storming Norming Performing

Forming

In this phase, Conflict may result as members compete for a position of informal leadership or attention to exert their personal influence over the group Forming Storming Norming Performing

Storming

The most critical aspect of successful team development is to reduce the amount of time the group spend in the ____ phase Forming Storming Norming Performing

Storming

The group establishes and adheres to its own set of norms and values. Leader transitions into peer allowing other members to share leadership responsibilities Forming Storming Norming Performing

Norming

The supervisor works to maintain team spirit as the group accomplishes its objectives. At this stage the group is a true team and all members share leadership Forming storming Norming Performing

Performing

The company officer should begin to empower employees with ____ projects if unit members have not previously experienced the empowerment process Medium sized Normal Small, attainable

Small, attainable

When involving employees in decision making process, tell the unit they it must prioritize the suggested solutions and include a _____ in the even the best choice cannot be used Back up Contingency Throw away

Contingency

Rewards should be given out ____ following an accomplishment In days following As soon as possible At the end of the year

As soon as possible

The process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance Monitoring Coaching Disciplining

Coaching

_____ assists in identifying and resolving personal, behavioral, or career problems that are adversely affecting an individuals performance Counseling Guiding Mentoring

Counseling

_____ uses a positive role model to better prepare individuals for their roles and responsibilities within the organization Counseling Mentoring

Mentoring

The process of controlling or directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion Managing Counseling Mentoring

Managing

Planning, organizing, directing, and controlling are the four _____ functions Describing Managing Detouring

Managing

A management function which states “create mission statement and set goals and objectives. Develop tactical plans for accomplishing a specific objective Planning Organizing Directing Controlling

Planning

Management function to coordinate tasks and resources to accomplish the units goals and objective by establishing units internal structure system or organization Planning Organizing Directing Controlling

Organizing

Management function to coordinate tasks and resources to accomplish units goals by creating labor divisions and coordinating resource allocation Planning Organizing Directing Controlling

Organizing

Management function to guide, influence, inspire, and motivate employees to achieve the goals and objectives within a group Planning Organizing Directing Controlling

Directing

Managing function to establish and implement mechanisms to ensure that objectives are attained. Set standards and compare performance to standards. Take preventative or corrective measures to close the gap Planning Organizing Directing Controlling

Controlling

Directing is a _____ approach to managing, as the company officer applies leadership and supervision concepts Proactive Indirect Meaningful

Proactive

_____ is the foundation of the management process Proceeds Planning Forming Literacy

Planning

While chief officers and admin staff develop formal organizational plans, it is the company officers who must decide how to ______ them Terminate Implement Enforce

Implement

Type of plan that includes policies procedures and rules that are used frequently to manage day to day, emergency, and non emergency activities Standing Single use Strategic Operational/administrative

Standing

This type of plan helps to ensure the consistent and equal application of authority while defining responsibility within the organization Standing Single use Strategic Operational/administrative

Standing

This type of plan accomplishes a specific objective such as developing a program project or budget. This plan is usually intended to reach an objective within a short time period. Standing Single use Strategic Operational/administrative

Single use

This type of plan takes into account the external factors that affect an organization such as changes in economy, demographic, service requirements, hazards, and technology Standing Single use Strategic Operational/administrative

Strategic

These plans chart the organizations course over an indefinite future that is divided into definite time components Standing Single use Strategic Operational/administrative

Strategic

These types of plans focus on how objectives will be accomplished Standing Single use Strategic Operational/administrative

Operational/administrative

These objective, fact based plans deal with factors that are within the control of the organization, while strategic plans are subjective Standing Single use Strategic Operational/administrative

Operational/administrative

Chapter 3 Flashcards

(75 cards)