Chapter 3

Question 1

The great variety of people and their background experiences, opinions, religions, agents, talents, and abilities is known as

Answer 1

Diversity

Question 2

Generalizations that an individual makes about particular groups , Assuming all the members of that group are the same

Answer 2

stereotypes

Question 3

A general attitude towards a person, group, or Organization on the basis of judgments on related to abilities

Answer 3

Prejudice

Question 4

A tendency towards a particular perspective or idea based on prejudice is known as

Answer 4

Bias

Question 5

When resigning from a job you should give your employer this notice before leaving

Answer 5

Two weeks

Question 6

This is not an acceptable way to resign from my job

Answer 6

By email

Question 7

The act of identifying with the feelings, thoughts, or attitudes of another person is called

Answer 7

Empathy

Question 8

This describes helpful information that was given to someone to say what is working or needs to be improved about a particular action or performance

Answer 8

Feedback

Question 9

In the business world please set the professional tone and behaviors for employees in an operation

Answer 9

Work place ethics

Question 10

The statement “people who eat more do not care about the environment” is an example of this

Answer 10

prejudice

Question 11

The statement “men tend to score better on mathematics test then women” is an example of this

Answer 11

stereotype

Question 12

The statement “British offices are usually quiet and formal” is an example of this

Answer 12

Cultural tendency

Question 13

The primary tool that managers use to help employees understand what they are doing correctly and incorrectly in their jobs

Answer 13

Feedback

Question 14

The manager of a restaurant telling a server to please go change his unacceptable open toed shoes is an example of this

Answer 14

Feedback

Question 15

A group of people to practice the same religion as an example of this

Answer 15

Cultural tendency

Question 16

A restaurant that hires employees with different backgrounds and experiences a showing

Answer 16

Diversity

Question 17

The best type of shoe that chefs and cooks should wear in the kitchen

Answer 17

Leather shoes

Question 18

What chefs and cooks wear in the kitchen

Answer 18

White double breasted jackets

Question 19

Is a toque

Answer 19

Hat

Question 20

The best choice of trousers for a chef or cook to wear in the kitchen

Answer 20

Black-and-white checkered

Question 21

Traditionally chefs and cooks with her shoes with this type of sole

Answer 21

Nonskid

Question 22

“to ensure that each guest receives professional, friendly service” is an example of this

Answer 22

Mission Statement

Question 23

Strong managers provide continuous feedback to make sure to include this type of feedback as well

Answer 23

Positive

Question 24

The way you present yourself at work is your

Answer 24

Professional image

Question 25

Best choice for a server to wear at work

Answer 25

Button down shirt

Question 26

The best choice of clothing for hostess to wear at work

Answer 26

Solid color top and skirt

Question 27

If a manager identifies with the feelings of an employee, the manager a showing

Answer 27

Empathy

Question 28

When a manager tells the shelf that has plating of food has been very professional tonight, it is an example of

Answer 28

Feedback

Question 29

If you realize that you have an obstacle to completing a task

Answer 29

Communicate

Question 30

"Men are stronger than women" is an example of

Answer 30

Stereotype

Question 31

A set of moral values that a society hold is called

Answer 31

ethics

Question 32

Using each members strengths, so that the group has more success working together than working alone is called

Answer 32

Teamwork

Question 33

The combination of knowledge, skills, attitudes, and behaviors a person shoes for performing a job is called

Answer 33

Professionalism

Question 34

States the purpose of the organization to employees and customers

Answer 34

Mission statement

Question 35

Bias is a tendency toward a particular perspective or idea based on

Answer 35

Prejudice

Question 36

ABC Company employs a great variety of people,, experiences, pinons, religion, ages, talents, and abilities. This represents

Answer 36

Diversity

Question 37

Brenda was given a great review by her supervisor, who described her as exhibiting strong skills, polite and positive behaviors, and good judgment. In other words, a true...

Answer 37

Professional

Question 38

Javier gets along with everyone. He puts on there is at ease with nonjudgmental acceptance because he is...

Answer 38

Empathetic

Question 39

Uses each members strengths, so that the group has more success working together than working alone

Answer 39

Teamwork

Question 40

Maria exhibits the principles of honesty, integrity, and respect for others. She would be considered...

Answer 40

Ethical