Chapter 3-Supervision Flashcards Preview

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Flashcards in Chapter 3-Supervision Deck (18)
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1

The process of directing, overseeing, and controlling the activities of other individuals.

Supervision

2

What is essential to meeting all challenges?

Establishing priorities

3

Direct preparation for emergency responses includes?

Training and drilling as a team

4

When the first sign of a personnel problem arises, the company officer must be able to respond in a ____ manner.

proactive

5

A company officer must be able to establish _________ objectives

clearly-stated

6

The least appropriate way for a company officer to communicate their goals and objectives.

Passing word through the grapevine.

7

_________ works well in involving employees in establishing goals and objectives in emergency situations.

Delegating tasks

8

A group of people with the common purpose of completing specific objectives within the organization.

Workgroup

9

In the _____ stage of becoming an effective team, conflict may result.

storming

10

In the ______ stage of becoming an effective team, the group establishes its norms and values that each member accepts and adheres to.

norming

11

The stage in becoming an effective team in which the group becomes a true team with leadership shared by all members.

Performing stage

12

3 basic principles in the team-building process.

-Tell each of the members how they fit into the team
-take advantage of the existing diversity of team members
-Work with individual team members to establish personal goals and objectives.

13

A method used to create job interest. A process used to prepare capable individuals for advancement within the organization through the direction of a positive role model.

Mentoring

14

Ways to create job interest within a unit. (3)

-Coaching employees
-Rewarding employees
-Empowering employees

15

The method of creating job interest which allows subordinates to take responsibility for their actions and decisions.

Empowering employees

16

Counseling employees should...

take place in private.

17

If change does not occur after an employee has been counseled.

Subsequent counseling sessions may be required

18

What responsibility of the company officer ensures an efficient and stable unit?

Promoting and maintaining health and safety policies within the workplace.