Chapter 8-Written Communications Flashcards Preview

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Flashcards in Chapter 8-Written Communications Deck (22)
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1

Documents are written to do...?

Inform, educate, and enlighten

2

The first step in writing any document is to?

Determine the audience, scope, and purpose

3

The scope of the document is

The subject or topic and how broad or narrow the coverage of it is.

4

What is the purpose of a document?

Why the document is being written

5

An outline includes?

An introduction, a body, and a conclusion

6

The introduction tells the reader what the topic of the document is through the ?

Thesis statement

7

Which part of an outline summarizes the main points of the document?

The conclusion

8

When writing a document, each paragraph needs a _____ sentence.

topic

9

The average paragraph is ____ words long.

75-125

10

Tying paragraphs together with _____ helps maintain the flow and rhythm of a document.

Transitions

11

When developing the text of a document.

Be clear

12

Emails and memos should?

accomplish a task.

13

The _____ of the memo or email exceeds the actual message.

value

14

Which form of communication is used with those outside the organization?

Letters

15

The accepted format for most business letters?

Heading, opening, body, and conclusion.

16

The date and the salutation are included in the _____ of a letter.

opening

17

The _____ of a letter contains the message.

body

18

Which type of letter gives a rejection notice?

Denial

19

An executive summary is a _____ of a report, a technical paper, bid specifications, or an analysis.

brief review

20

Revised policies and procedures are distributed?

Immediately

21

What defines the needs of the department and allows manufacturers or distributors to decide if they can meet a bid?

requests for proposals

22

Legal requirements, called _____ are required in all bid specifications.

boilerplates