Chapter 6-Interpersonal Communications Flashcards Preview

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Flashcards in Chapter 6-Interpersonal Communications Deck (30)
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1

Common forms of communication

-Verbal
-Non-verbal
-Written
-Visual

2

Interpersonal communication is the communication that takes place between ____ people who have established a relationship.

two

3

The originator of a message in interpersonal communications is known as

the sender

4

The meaning, idea, or concept that a speaker is attempting to communicate to the listener.

Message

5

The path that a message takes between the sender and the receiver?

Medium

6

The person who originates the message is known as:

The receiver

7

What is a factor that prevents the receiver from fully receiving a message?

Interference

8

The response during interpersonal communication is called

feedback

9

T/F-Education and cultural background affect how the receiver understands a message.

True

10

Interpersonal communication can ____ by ministering to the needs of another person.

help

11

Verbal messages depend on symbols called?

words

12

T/F-Improving verbal communication skills involves taking responsibility for the personal thoughts and feelings.

True

13

Words only provide the receiver with ___ percent of the message: nonverbal actions provide the remaining ___ percent.

7, 93

14

Definition: words may not have the same meaning to all people.

Arbitrary

15

Definition: meanings are generalizations rather than concrete or tangible meanings

Ambiguous

16

Definition: meanings are generalizations rather than concrete or tangible meanings.

Ambiguous

17

To be effective communicators, company officers should:

remember that terms that are common to the fire and emergency service may have another meaning or no meaning at all to the general public.

18

To improve verbal skills the sender must:

be aware of special needs of the receiver.

19

Speech communication research indicates that nonverbal communication transmits from ___ percent of the message.

55-93%

20

Vocal tones and inflections make up ___ percent of speech communication.

7%

21

Kinesics:

the interpretation of body motion communication such as facial expressions and gestures

22

Good eye contact

Must be appropriate to the situation

23

To effectively communicate the correct message, facial expressions

must match the verbal message

24

The thumbs up gesture is a nonverbal example of

an emblem

25

T/F Polychronic is a cyclical view that does not place restrictions on time.

True

26

T/F Polychronic is a cyclical view that does not place restrictions on time.

True

27

Research indicates that most people remember only ___ percent of a message 24 hours after they hear it.

50%

28

T/F-Hearing involves sound waves striking the eardrums; listening is an active part of the communication process.

True

29

In order to _____ a message, the listener must be able to separate facts from opinions.

evaluate

30

Which listening step completes the communication process?

Responding