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Flashcards in Chapter 4 Deck (15)
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0
Q

The average attention span of a person while listening to someone talk is about ___ seconds

A

8

1
Q

___ are information that has been proven true by direct abservation

A

Facts

2
Q

The next step after a listener attends to a sound is for him or her to ____ it.

A

Understand

3
Q

Which of the following is a component of the working memory theory of listening?

A

Information overload

4
Q

According to communication expert Frank E.X. Dance, there should be a ___ balance between presenting new information and supporting those ideals with examples

A

30/70

5
Q

Kyle told his roommate that he didn’t even want to go to his psychology lecture today because he knew it was going to be boring. What barrier to effective listening is Kyle exhibiting?

A

Prejudice

6
Q

Research shows that people talk at a rate of ____ words a minute

A

125

7
Q

Janelle knows that her audience is feeling unsure about her topic of molecular biology. To help alleviate their apprehension, she should

A

Summarize key ideas visually with PowerPoint or other presentation methods.

8
Q

The four major goals of listening for pleasure, to empathize, to evaluate and

A

To gain information

9
Q

Paula told Karen that she could imagine how she felt-she would have concerns too if she found out she was pregnant with triplets. Paula is listening

A

To empathize

10
Q

When you listen____you are making a judgement about the content of the message.

A

To evaluate

11
Q

A ___ oriented listener enjoys listening to debate and would make a good lawyer.

A

Content

12
Q

The speaker highlights the main points of his speech by using analogies. The speaker is using a type of ____ strategy.

A

Rhetorical

13
Q

When you are providing feedback to a speaker, it is best to use I-statements rather than you-statements. By doing this, you are being

A

Sensitive

14
Q

A speaker evaluation should be all of the following EXCEPT

A

Dramatic