Chapter 6 Flashcards
Communicating with the Person
paraphrasing
restating another’s message in your own words
the sender / encoder
one who creates and sends message
the message
the information needing to be conveyed
the channel / medium
the means to convey the message (text, video, face-to-face, etc.)
the receiver
individual(s) message is for
decoding
receiver begins to interpret / translate the message
the feedback
response to the sender’s message
steps to addressing the patient
greet by title and introduce yourself and ask for preferred name; no other intimate names (“mrs/mr/miss/dr… I will be your CNA, is there a title you would prefer me to call you?)
holism
consider the whole person; physcial, psychological, social, spiritual
gender identity
person’s sense / feeling on their own gender (male, female, other)
need
necessary / desired for maintaining life / mental well-being
maslow’s hierarchy of needs
1) physiological
2) safety
3) love / belonging
4) esteem
5) self-actualization
need first ones to address later ones
3) love and belonging needs
friendship, intimacy, family, sense of connection
1) physiological needs
air, food, water, shelter, sleep, clothing, reproduction
2) safety needs
personal security, employment, resources, health, property