Chapter 6

Question 0

Establishing organizational goals and deciding how to accomplish them

Answer 0

Planning

Question 1

Management is

Answer 1

The process of coordinating people and other resources to achieve the goals of an organization

Question 2

A statement of the basic purpose that makes and organization different from others

Answer 2

Mission

Question 3

The establishment of an organizations major goals and objectives and the allocation of resources to achieve them

Answer 3

Strategic planning process

Question 4

An end result that an organization is expected to achieve over a one - ten year period

Answer 4

Goal

Question 5

A specific statement detailing what an organization intends to accomplish over a shorter period of time

Answer 5

Objective

Question 6

The identification and evaluation of a firms strengths, weaknesses, opportunities and threats

Answer 6

SWOT analysis

Question 7

Approaches processes that a company performs well that may give it an advantage over its competitors

Answer 7

Core competencies

Question 8

Is an outline of the actions by which an organization intends to accomplish its goals and objectives

Answer 8

Plan

Question 9

Is its broadest plan, developed as a guide during the strategic planning process for major policy setting and decision making

Answer 9

Strategic plan

Question 10

A smaller scale plan developed to implement a strategy

Answer 10

Tactical plan

Question 11

Is a type of plan designed to implement tactical plans

Answer 11

Operational plan

Question 12

Is a plan that outlines alternative courses that may be taken if an organizations other plans are disrupted or become ineffective

Answer 12

Contingency plan

Question 13

Is the grouping of resources and activities to accomplish some end result in an efficient and effective manner

Answer 13

Organizing

Question 14

Is the process of influencing people to work toward a common goal

Answer 14

Leading

Question 15

The process of providing reasons for people to work in the best interest of an organization.

Answer 15

Motivating

Question 16

Together leading and motivating are referred to as -

Answer 16

Directing

Question 17

An upper-level executive who guides and controls the overall fortunes of an organization

Answer 17

Top Manager

Question 18

A manager who implements the strategies and major policy developed by top management

Answer 18

Middle manager

Question 19

A manager who coordinates and supervises the activities of operating employees

Answer 19

First line manager

Question 20

A manager who is primarily responsible for an organizations financial resources

Answer 20

Financial manager

Question 21

A manager who manages the systems that convert resources into goods and services

Answer 21

Operations manager

Question 22

A manager who is responsible for facilitating the exchange of products between an organization and its customers or clients

Answer 22

Marketing manager

Question 23

A person charged with managing an organizations human resources programs

Answer 23

Human resources manager

Question 24

A manager who is not associated with any specific functional area but who provides overall administrative guidance and leadership

Answer 24

Administrative manager

Question 25

The ability to think in abstract terms

Answer 25

Conceptual skills

Question 26

The ability to identify problems correctly generate reasonable alternatives, and select the best alternatives to solve the problems

Answer 26

Analytical skills

Question 27

The ability to deal effectively with other people

Answer 27

Interpersonal skills

Question 28

Specific skills needed to accomplish a specialized activity

Answer 28

Technical skills

Question 29

The ability to speak Listen and wrote effectively

Answer 29

Communication skills

Question 30

The ability to influence others

Answer 30

Leadership

Question 31

Task-oriented leAdership style in which workers are told what to do and how to accomplish it without having a say in the decision making process

Answer 31

Autocratic leadership

Question 32

Leadership style in which all members of a team are involved in identifying essential goals and developing strategies to reach those goals

Answer 32

Participative leadership

Question 33

Personality based leadership style that in which the manager seeks to inspire workers with a vision of what can be accomplished to benefit all steak holders

Answer 33

Entrepreneurial leadership

Question 34

The act of choosing one alternative from a set of alternatives

Answer 34

Decision making

Question 35

The discrepancy between an actual condition and a desired one

Answer 35

Problem

Question 36

The coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships and facilitating an organizational atmosphere of continuos quality improvement

Answer 36

Total quality management TQM

Question 37

A process used to evaluate the products processes or management practices of another organization that is superior in some way in order to improve quality

Answer 37

Benchmarking

Question 38

Managers preform four basic functions ...

Answer 38

Planning Organizing Leading and motivating Controlling

Question 39

Three steps in control function of management

Answer 39

Set standards Measure actual performance Take corrective action

Question 40

Three types of plans

Answer 40

Strategic Tactical Operational

Question 41

Four steps of decision making

Answer 41

Identify problem Find possible solutions Choose the solution that will be most effective Implement and evaluate the chosen course of action

Question 42

The four basic management functions

Answer 42

``` Planning Organizing Leading Motivating Controlling ```

Question 43

Most important resources of an organization

Answer 43

Human resources

Question 44

The funds an organization uses to meet its obligations to investors and creditors

Answer 44

Financial resources

Question 45

Optimization

Answer 45

The process of balancing the goals across departments