Chapter 7

Question 0

A committee created for a specific short term purpose

Answer 0

Ah hoc committee

Question 1

Grapevine

Answer 1

The informal communications network within an organization

Question 2

A relatively permanent committee charged with performing some reoccurring task

Answer 2

Standing committee

Question 3

A committee established to investigate a major problem or pending decision

Answer 3

Task force

Question 4

The pattern of behavior and interaction that stems from personal rather than official relationships

Answer 4

Informal organization

Question 5

A group created by members themselfs to accomplish goals that may or may not be relevant to an organization

Answer 5

Informal group

Question 6

The inner rites rituals heroes and values of a firm

Answer 6

Corporate culture

Question 7

An organized structure in which administration is the primary function and most other functions are contracted out to other firms

Answer 7

Network structure

Question 8

Four types of corporate culture

Answer 8

Networked
Fragmented
Communal
Mercenary

Question 9

An organizational structure that combines vertical and horizontal lines of authority, usually by super imposing pricy duct departmentalization on a functionally departmentalized organization

Answer 9

Matrix structure

Question 10

A team of individuals with varying specialties, expertise and skills that are brought together to achieve a common task

Answer 10

Cross-functional team

Question 11

An organizational structure that utilizes the chain of command from line structure in combination with the assistance of staff managers

Answer 11

Line-and-staff structure

Question 12

A position created to provide support advice and expertise within an organization.

Answer 12

Staff managers

Question 13

The number of layers or levels of management in a firm

Answer 13

Organizational height

Question 14

An organizational structure in which the entire chain of command goes directly from person to person throughout the organization

Answer 14

Line structure

Question 15

A group of two or more people working together to achieve a common set of goals

Answer 15

Organization

Question 16

A diagram that represents the positions and relationships within an organization

Answer 16

Organizational chart

Question 17

The line of authority that extends from the highest to the lowest levels of an organization

Answer 17

Chain of command

Question 18

The separation of all organizational activities into distinct tasks and the assignment of different tasks to different people

Answer 18

Job specialization

Question 19

The systematic shifting of employees from one job to another

Answer 19

Job rotation

Question 20

The process of grouping jobs into manageable units

Answer 20

Departmentalization

Question 21

Grouping activities related to a particular product or service

Answer 21

Departmentalization by product

Question 22

Grouping activities according to the defined geographic area in which they are preformed

Answer 22

Departmentalization by location

Question 23

Grouping activities according to the needs of various customer populations

Answer 23

Departmentalization by customer

Question 24

Assigning part of a managers work and power to other workers

Answer 24

Delegation

Question 25

The duty to do a job or preform a task

Answer 25

Responsibility

Question 26

The power within an organization to accomplish an assigned job or task

Answer 26

Authority

Question 27

The obligation of a worker to accomplish an assigned job or task

Answer 27

Accountability

Question 28

An organization in which management consciously attemps to spread authority widely in the lower levels of an organization

Answer 28

Decentralized organization

Question 29

An organization that systematically works to concentrate authority at the upper levels of an organization

Answer 29

Centralized organization

Question 30

The number of workers who report directly to one manager

Answer 30

Span of management

Question 31

A position in which a person makes decisions and gives orders to subordinates to achieve the organizations goals

Answer 31

Line manager

Question 32

The 18th century economist who theories gave way to capitalism, was the first to emphasize specialization I. His book the wealth of nations

Answer 32

Adam smith

Question 33

The four most common bases for organizing a business into effective departments are

Answer 33

Function Product Location Customer

Question 34

In this type of departmentalization each department handles its own marketing, production, finances, and human resource activities

Answer 34

Departmentalization by product

Question 35

In this type of deparentalization all marketing personnel are grouped together in the marketing department, all production personnel in the production department and so on.

Answer 35

Departmentalization by function

Question 36

Groups activities according to defined geographic area in which they are preformed

Answer 36

Departmentalization by location

Question 37

Groups activities according to the needs of various costumer populations

Answer 37

Departmentalization by customer

Question 38

The disadvantage of this type of departmentalization is that a larger than usual administrative staff is needed

Answer 38

Departmentalization by customer

Question 39

Three steps of the delegation process

Answer 39

Assign responsibility Grant authority Assign accountability

Question 40

When the manager and subordinates are very competent the span of management may be

Answer 40

Wide

Question 41

When workers are physically located far from one another, the manager has much work to do in addition to supervising others, a great great deal of interaction is required between supervisor and workers, and new problems arise frequently the span of management should be

Answer 41

Narrow

Question 42

If the span of management is wide it will need to be more flat or tall?

Answer 42

Fewer levels of management are needed flat

Question 43

In a --------- organization administrative costs are higher because more mAmagers are needed

Answer 43

Tall

Question 44

--------- structures are not very effective in medium or large sized organizations but are very popular in smaller ones

Answer 44

Line structures

Question 45

The -------- structure occurs when Product departmentalization is superimposed on a Functionality departmentalized organization

Answer 45

Matrix structure