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Flashcards in Chapter 6 Deck (21):
1

On average, how much faster than the two person crew did the four person crew complete the tasks of a low hazard structure fire

7 minutes

2

What includes all activities designed to maintain a rapport with the membership

Employee relations

3

What is the first duty of time management for the fire officers

Determine which duties are to be completed

4

Who developed and put into place the basic elements of what would later become known as scientific management

Frederick Winslow taylor

5

Which type of person expects others to keep up with his or her efforts

Controlling

6

Which is more closely related to maintaining employment or status within the organization on Maslow's hierarchy of needs

Security

7

When did Taylor publish "The principles of Scientific Management"

1911

8

Which of McGregor's theories stated that worker control was needed because people do not like to work

Theory X

9

What did the concept of management emerge from

Industrial revolution

10

Which type of person likes to play it safe and work toward acceptable solutions that follow proven methods

Status quo

11

What is one of the best tools to improve time efficiency

Delegation

12

What is at Level 1 of Maslow's Hierarchy of needs

Physiological needs

13

Which behavior model is preferred for a candidate who seeks to become a successful fire officer

Sound

14

What is at the third level of Maslow's hierarchy of needs

Social needs

15

What is the last level on Maslow's hierarchy of needs

Self actualization

16

Which on Blake and mouton's managerial grid represents the lowest level of concern for both results and people

Indifferent

17

Which person encourages a freedom to test the limits of success with enthusiasm and confidence

Sound

18

What includes all activities to train and educate the employees

HR development

19

Which compensation system involves a base pay plus additional compensation for good performance

Merit based

20

What form does the progress report most offend take at the station level

Verbal

21

How often should fire fighter training take place

Daily