Chapter 6

Question 1

benefits vs. challenges of multinational virtual teams

Answer 1

benefits: reduces problems such as stereotyping, personality conflicts, and power politics, the ability to work around the clock, cohesive team can quickly solve complex problems and make effective decisions

Challenges: difficulties with communication, problems with establishing trust between members

Question 2

3 factors to manage a global team

Answer 2

culture, communication, trust

Question 3

4 management approaches

Answer 3

outcome control: measure and regulate outcomes sough
behavior control: specify the procedures to be followed by employees
clan control: implement a set of values with reward or punishment that are in conformity with the values
self-control: individuals set goals and are monitored to achieve goals

Question 4

What is organizational culture and what is it made of

Answer 4

Organizational culture: shared values, beliefs enabling members to understand their roles and the norms of the organization including:

• observed behavioral regularities: common language terminology, and rituals
• norms: amount of work to be done and the degree of cooperation between management and employees
• dominant values: high product and service quality, low absenteeism, and high efficiency

Question 5

What are the 4 organizational cultures in MNCs? describe each

Answer 5

1. Family culture: strong emphasis on hierarchy and orientation–power oriented (parent leader), management takes care of employees
2. Eiffel Tower Culture: strong emphasis on hierarchy and orientation to task–jobs well defined, few off-the-job relationships between manager and employee, formal hierarchy is impersonal and efficient
3. Guided missile culture: strong emphasis on equality in the workplace and orientation to the task–work undertaken by teams or project groups, egalitarian and task-driven organizational culture, all team members equal
4. Incubator Culture: strong emphasis on equality and personal orientation–organization as incubator for self-expression, little formal structure, environment where participants thrive on an intense, emotional commitment to the nature of the work

Question 6

4 phases of corporations:

Answer 6

1. domestic: all domestic
2. international: diversity affects external relationships
3. multinational corporation: diversity affect management within
4. global corporations: the diversity focus is internal and external