Chapter 6 Flashcards
(22 cards)
Intrapersonal conflict
Primarily within an individual
Interpersonal conflict
Primarily between two or more individuals
Systemic conflict
A symptom of a wider organisational issue that needs to be addressed
Avoiding style
Withdraw from conflict or ignore its existence as best possible. It may be successful if it allows tempers to cool and protagonists to reflect on their position.
Competing style
The goal of individuals is ‘to win’ by promoting their own interests and not co-operating, so often some people win and some lose; damaging the organisation. This may be necessary in a crisis where critical or assertiveness is required.
Accommodating style
Put the other party’s interests first. Communication issues may mean that neither party is happy. Necessary if the relationship or task is critical and/or the accommodating party has the power
Collaborative style
The aim is to find solutions that benefit both parties. Works best where sufficient time is available, and protagonists are open, honest and want to work together
Compromising style
The goal is to locate the middle group with each party giving up something, although what is given up may be valuable. Works where the relationship is more important than the issue.
Stimulation & orchestration
Encouraging conflict as a means of promoting charge or stimulating new ideas
Suppression
Ignore conflicts by smoothing things over or surpassing by force. This is a short-term tactic
Reduction
Building on areas of agreement and common objectives and involving compromises
Resolution
Establishment of consensus to remove source of conflict , using win-win situations and requiring attitude changes.
Satisficing
Involves negotiations between key stakeholders to arrive at an acceptable compromise
Sequential attention
Management focus on stakeholder needs in turn
Side payments
Involve compensating a stakeholder group because their objective(s) cannot be met
Exercise of power
Involves enforcing a resolution by a senior figure utilising their power to implement a decision
Reciprocity
People tend to return favours and treat others as they treat us
Commitment and consistency
People have a desire to behave consistently
Social proof
People are influenced by peer pressure and “safety in numbers”
Liking
People are more likely to be influenced by people they like
Authority
People feel a sense of duty or obligation to those positions of authority
Scarcity
People tend to be more attracted to things with limited availability, or when the opportunity to acquire them on favourable terms is limited.
