chapter 6 conflict & justification

Question 1

Conflict

Answer 1

person’s perspective is opposition to the perspective of another individual,

Question 2

Constructive (Functional) Conflict

Answer 2

positive conflict

Question 3

Dysfunctional Conflict

Answer 3

Destructive conflict focused on emotions and differences between the two
parties

Question 4

Conflict stimulation

Answer 4

the creation and constructive use of constructive conflict by a manager

Question 5

Conflict resolution

Answer 5

is a managed effort to reduce or eliminate harmful destructive conflict.

Question 6

Ethical Dilemma

Answer 6

A dilemma someone finds them self in if they should act one one or another

Question 7

Organizational Fairness

Answer 7

Employees’ have policies, and practices as being fair or not fair

Question 8

Types of Interdependence:

Answer 8

Pooled interdependence
Sequential interdependence
Reciprocal interdependence

Question 9

Pooled Interdependence

Answer 9

Exists when group members make separate and
independent contributions to group performance.

Question 10

Sequential Interdependence

Answer 10

Exists when group members must perform specific tasks in a predetermined order.

Question 11

Reciprocal Interdependence

Answer 11

Exists when the work performed by each group member is fully dependent on the work performed by other group members.

Question 12

Scarce Resources

Answer 12

Managers can come into conflict over the allocation of scare resources.

Question 13

Different Goals and Time Horizons

Answer 13

Different groups have differing goals and focus.

Question 14

Different Evaluation or Reward Systems

Answer 14

A group is rewarded for achieving a goal that conflicts with the first group.

Question 15

Status Inconsistencies

Answer 15

a higher organizational status than other leading to conflict with lower status groups.

Question 16

Overlapping Authority

Answer 16

Two or more managers claim authority for the same activities which leads to conflict between the managers and workers.

Question 17

Attribution Theory

Answer 17

Theory that explores the ways in
which people explain (or attribute) their own behavior and
the behavior of others.

Question 18

Fundamental Attribution Error

Answer 18

tendency to take credit for all the good things that happen in our life but try to blame for others

Question 19

Cognitive Dissonance

Answer 19

the mental discomfort a person experiences as a result of having two or more contradicting values and beliefs

Question 20

Justification

Answer 20

.
Justifying an action to defend an action

Question 21

Villainization

Answer 21

The act of making the victim(s) of our actions or behaviors a
bad person (enemy) and thereby, making it easier to do bad
things to them.

Question 22

Attribution of Blame

Answer 22

s the process of claiming the
unethical behavior was caused by someone else’s
behavior.

Question 23

Displacement of Responsibility

Answer 23

is the process of
blaming one’s unethical behavior on others.

Question 24

Diffusion of Responsibility

Answer 24

is the process of the group
using the unethical behavior with no one person being held responsible.

Question 25

Advantageous Comparison

Answer 25

is the process of comparing oneself to others who are worse

Question 26

Disregard or Distortion of Consequences

Answer 26

s the process of minimizing the harm caused by the unethical behavior.

Question 27

Accommodation

Answer 27

one party simply gives in to the other party

Question 28

Competition

Answer 28

each party tries to maximize its own gain and has little interest in understanding the other’s position

Question 29

Compromise

Answer 29

each party is concerned about not only their goal accomplishment but also the goal accomplishment of the other party and is willing to engage in a give-and-take exchange to reach a reasonable solution.

Question 30

Collaboration

Answer 30

parties try to satisfy their goals without making concessions by coming up with a new way to resolve their differences that leaves them both better off.

Question 31

Superordinate Goal

Answer 31

A goal of the overall organization

Question 32

Mediator

Answer 32

An impartial third party that facilitates a discussion using persuasion and logic; suggested settlement is not legally binding.

Question 33

Arbitrator

Answer 33

An impartial third party that facilitates a discussion using persuasion and logic; decision is legally binding