chapter 7 communication

Question 1

Communications definition

Answer 1

The social process in which two or more parties exchange information

Question 2

One-Way Communication

Answer 2

Information flows only in one direction

Question 3

Two-Way Communication

Answer 3

Receiver provides feedback to a sender

Question 4

three parts of communication process

Answer 4

sender, medium/channel, receiver

Question 5

what is the sender

Answer 5

The person sending the message.

Question 6

Receiver

Answer 6

The person who receives the message

Question 7

Medium/Channel

Answer 7

How you send the message.
(Voice, body language, phone, email, text, letter, bulletin, etc.)

Question 8

Channel Richness

Answer 8

is the ability of a channel to carry nonverbal cues, provide rapid feedback,
convey personality, and support natural language use

Question 9

Encoding

Answer 9

The sender translates the message from an idea or thought into transmittable symbols that can be put on a medium.

Question 10

Decoding

Answer 10

The receiver translates the message into what the perceive the message means

Question 11

Communication Fidelity

Answer 11

the degree of correspondence between the message intended by the source and the message understood by the receiver

Question 12

Noise

Answer 12

– Anything that blocks, distorts, or changes in any way the message the sender intended to communicate

Question 13

Feedback

Answer 13

The receiver of the message communicates back to the sender

Question 14

Selective Perception

Answer 14

We selectively see and hear based on our expectations and beliefs

Question 15

Filtering

Answer 15

Information is intentionally withheld, ignored, or distorted to influence the message that is ultimately received

Question 16

Information Overload

Answer 16

A condition in which information inflow exceeds an individual’s processing capacity.

Question 17

Organizational Barriers

Answer 17

A firm’s hierarchical structure and culture can influence who is allowed to communicate what to whom, and may limit how messages can be sent

Question 18

Cultural Barriers

Answer 18

Different national cultures have different ways of expressing things

Question 19

Personality

Answer 19

Differences in personality may lead to less fidelity.

Question 20

Personal Feelings

Answer 20

We may let our feelings toward others to effect our communications.

Question 21

Language

Answer 21

study of language for Words have different meanings to different people

Question 22

Jargon

Answer 22

Is the specialized or technical language of a trade, profession or social group

Question 23

Oral Communication

Answer 23

(Spoken Words)

Question 24

Written Communication

Answer 24

(Written Words) (Letters, emails, texts, etc.)
Advantages: Tangible and verifiable
Disadvantages: Time-consuming and lacks feedback

Question 25

Nonverbal Communication

Answer 25

(Communication that is not spoken or written)

Question 26

oral
written
nonverbal communication

Answer 26

three types of communication

Question 27

Verbal Intonation

Answer 27

The emphasis given to spoken words and phrases.

Question 28

Paralanguage

Answer 28

Consists of variations in speech

Question 29

Verbal and para language

Answer 29

two types of oral communication

Question 30

Communication without words

Answer 30

Study by Albert Mehrabian

Question 31

Verbal –
Vocal –
Facial expressions

Answer 31

Three sources of communication cues in face-to-face
communication:

Question 32

Body Language

Answer 32

Unconscious motions such as a gesture or expression
that conveys information to others.

Question 33

Facial Expressions

Answer 33

A type of body language that shows emotion

Question 34

Proxemics

Answer 34

The study of an individual’s perception in relationship to space or comfort zone

Question 35

Kinesics

Answer 35

The study of body movement

Question 36

oculesics

Answer 36

is the attitude toward gaze and eye contact

Question 37

Olfactics

Answer 37

is the attitude toward smell.

Question 38

Haptics

Answer 38

– is the attitude toward touch or body contact