chapter 9

Question 1

Organizational Change

Answer 1

Movement of an organization away from its present state and toward some desired future state to increase its efficiency and effectiveness

Question 2

Organizational Change Management

Answer 2

The process that ensures an organization responds (changes) to the environment in which it operates

Question 3

Social Issues (Demographics, Trends, Activism)
Technology
Information
Competition

Answer 3

Environmental Contextual Factors:

Question 4

Organization Culture

Answer 4

The set of values, beliefs, and accepted behaviors communicated and supported within the organization.

Question 5

Organization Climate

Answer 5

The current situation in an organization and the effect that situation has on the employees and organizational performance.

Question 6

2 categories of organizational culture

Answer 6

Organizational Socialization
Organizational Mechanisms

Question 7

Organizational Socialization

Answer 7

Is the process through which employees learn about the firm’s culture and pass their knowledge and understanding on to others

Question 8

Organizational Mechanisms

Answer 8

Are examples of organization culture that employees see in more experienced employees’ behaviors and therefore learn from

Question 9

Organization Development

Answer 9

The process of planned change/improvement of the organization through the application of knowledge of the behavioral sciences

Question 10

Transition Management

Answer 10

Is the process of systematically planning, organizing
and implementing change.

Question 11

Change Agent or Change Leader

Answer 11

Is a person responsible for managing a change effort

Question 12

Innovation

Answer 12

The process of creating and doing new things that are introduced into the marketplace as products, processes, or services

Question 13

Radical (Quantum) innovation

Answer 13

results in the development of radically different kinds of goods and services; possibly because of fundamental shifts in technology brought about by pioneering discoveries

Question 14

Incremental innovation

Answer 14

results in gradual improvements and refinements to existing products and services over time as existing technologies and other new factors are perfected.

Question 15

A degree of resistance is normal because

Answer 15

Change is disruptive
Change is stressful
Change is unknown
Change is unproven

Question 16

Change could result in

Answer 16

Opportunity for personal change and development
New challenges
Reduction in complacency and boredom
Opportunity to be involved in change and outcome

Question 17

Lewin’s Process Model

Answer 17

Planned organization change requires a systematic process of movement from one condition to another

Question 18

Unfreezing

Answer 18

Process by which people become aware of the need for change

Question 19

Change

Answer 19

Movement from the old way of doing things to a new way

Question 20

Refreezing

Answer 20

Process of making new behaviors relatively permanent and resistant to further change

Question 21

Cost-Benefits Analysis

Answer 21

The process of identifying and adding up all costs associated with
a project or decision and then comparing those projected costs to
the total projected benefits (or opportunities) of the project or
decision.

Question 22

Learning Organization

Answer 22

An organization that facilitates the learning of all its members and continuously transforms itself

Question 23

oragnization training

Answer 23

purpose
methods
locations
major difficulty