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mgt 551 > power,influence aggression > Flashcards

power,influence aggression Flashcards

1
Q

power

A

the potential ability for a person or group to exercise control over another person or group

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2
Q

Authority

A

the power or right to give orders, make decisions, and enforce obedience.

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3
Q

influence

A

the ability to affect the perceptions,
attitudes, or behaviors of others.

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4
Q

Acceptance Theory of Authority

A

a manager’s authoritydepends on the subordinates acceptance of that authority.
(Chester Barnard

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5
Q
  1. No respect of authority
  2. No respect for individual in authority
  3. Lacks quality
  4. Social learning
  5. Dysfunctional reward system
A

Reasons for Lack of Acceptance:

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6
Q

Types (or Bases) of Power

A

Legitimate power
Reward power
Coercive power
Expert power
Informational power
Referent power
Persuasive power

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7
Q

LEGITIMATE POWER

A

Power due to the position of authority held

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8
Q

REWARD POWER

A

Power due to control over rewards

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9
Q

COERCIVE POWER

A

Power due to control over punishments

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10
Q

EXPERT POWER

A

Power due to control because of knowledge, skills, or expertise

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11
Q

information power

A

Power due to control over information

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12
Q

referent power

A

Power due to control because subordinates respect, admire, and identify with the leader

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13
Q

PERSUASIVE POWER

A

Power due to the ability to use logic and facts to persuade

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14
Q

Position power

A

resides in the position, regardless
of who is filling that position

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15
Q

Personal power

A

resides in the person, regardless
of the position being filled

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16
Q

rare
important
centrality
substtitutablity

A

Strength of Power types

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17
Q

rare

A

Scarce resources magnify power differences
across individuals

18
Q

important

A

what ever is controlled, is

19
Q

centrality

A

the extent to which an individual’s
activities influence the work of many other
individuals

20
Q

substitutabilty

A

the extent to which an individual’s
activities can be performed by others

21
Q

organizational politics

A

activities carried out by people inside the organization to acquire, enhance, and use
power and other resources to obtain their desired outcomes

22
Q

Consultation

A

Requesting someone’s advice to solve a problem

23
Q

Exchange

A

Offering something valuable in return for cooperation

24
Q

Ingratiation

A

Flattering someone to put them in a good mood

25
Q

Inspirational Appeals

A

Appealing to aspirations, values, and ideals to gain commitment

26
Q

Legitimating Tactics

A

Enhancing one’s formal authority by referring to rules, precedents, or official documents

27
Q

Personal Appeals

A

Asking for a personal favors due to friendship

28
Q

Pressure

A

Using coercion or persistence to gain influence

29
Q

Rational Persuasion

A

Using logic and facts to persuade someone

30
Q

Commitment

A

Endorsing and becoming an actively involved participant as a result of the influence attempt

31
Q

Compliance

A

Going along with what the influencer wants without being
personally committed

32
Q

Passive resistance

A

Rejecting the influence attempt but not getting in the way of what
the influencer is trying to do

33
Q

Active resistance

A

Rejecting the influence attempt and actively trying to stop the
influencer from doing what she or he is trying to do, or trying to
change the influencer’s attitudes

34
Q

Organizational Aggression:

A

This usually is defined as any
aggressive actions a member of an organization takes against
another member. (Verbal, physical, or mental

35
Q

Workplace Violence

A

An attack by anyone that is directed at
someone at work or on duty. (organizational members, customers or
any outside source)

36
Q

1) Organizational Stressors (Aggression)
2) Mental Illness
3) Relationships (Inside & Outside Organization)
4) Criminal Activity

A

Four Leading Causes of Workplace Violence:

37
Q

Pre-Incident Indicators

A

those things that indicate a
problem may occur.

38
Q

Trait Anger (tolerance)

A

the disposition to experience anger over
time and situations

39
Q

Coping Responses

A

overtly react or hold within

40
Q

Lack of Control

A

individuals feel that they have no control over
decisions, events, or destiny in their lives within the context.

41
Q

Anxiety

A

is an unpleasant state of inner turmoil, a subjectively
unpleasant feelings of dread over something unlikely to happen.

42
Q

Injustice

A

Distributive, procedural and interactional injustice often
leads to aggressive behavior

mgt 551 (13 decks)

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