power,influence aggression

Question 1

power

Answer 1

the potential ability for a person or group to exercise control over another person or group

Question 2

Authority

Answer 2

the power or right to give orders, make decisions, and enforce obedience.

Question 3

influence

Answer 3

the ability to affect the perceptions,
attitudes, or behaviors of others.

Question 4

Acceptance Theory of Authority

Answer 4

a manager’s authoritydepends on the subordinates acceptance of that authority.
(Chester Barnard

Question 5

1. No respect of authority
2. No respect for individual in authority
3. Lacks quality
4. Social learning
5. Dysfunctional reward system

Answer 5

Reasons for Lack of Acceptance:

Question 6

Types (or Bases) of Power

Answer 6

Legitimate power
Reward power
Coercive power
Expert power
Informational power
Referent power
Persuasive power

Question 7

LEGITIMATE POWER

Answer 7

Power due to the position of authority held

Question 8

REWARD POWER

Answer 8

Power due to control over rewards

Question 9

COERCIVE POWER

Answer 9

Power due to control over punishments

Question 10

EXPERT POWER

Answer 10

Power due to control because of knowledge, skills, or expertise

Question 11

information power

Answer 11

Power due to control over information

Question 12

referent power

Answer 12

Power due to control because subordinates respect, admire, and identify with the leader

Question 13

PERSUASIVE POWER

Answer 13

Power due to the ability to use logic and facts to persuade

Question 14

Position power

Answer 14

resides in the position, regardless
of who is filling that position

Question 15

Personal power

Answer 15

resides in the person, regardless
of the position being filled

Question 16

rare
important
centrality
substtitutablity

Answer 16

Strength of Power types

Question 17

rare

Answer 17

Scarce resources magnify power differences
across individuals

Question 18

important

Answer 18

what ever is controlled, is

Question 19

centrality

Answer 19

the extent to which an individual’s
activities influence the work of many other
individuals

Question 20

substitutabilty

Answer 20

the extent to which an individual’s
activities can be performed by others

Question 21

organizational politics

Answer 21

activities carried out by people inside the organization to acquire, enhance, and use
power and other resources to obtain their desired outcomes

Question 22

Consultation

Answer 22

Requesting someone’s advice to solve a problem

Question 23

Exchange

Answer 23

Offering something valuable in return for cooperation

Question 24

Ingratiation

Answer 24

Flattering someone to put them in a good mood

Question 25

Inspirational Appeals

Answer 25

Appealing to aspirations, values, and ideals to gain commitment

Question 26

Legitimating Tactics

Answer 26

Enhancing one’s formal authority by referring to rules, precedents, or official documents

Question 27

Personal Appeals

Answer 27

Asking for a personal favors due to friendship

Question 28

Pressure

Answer 28

Using coercion or persistence to gain influence

Question 29

Rational Persuasion

Answer 29

Using logic and facts to persuade someone

Question 30

Commitment

Answer 30

Endorsing and becoming an actively involved participant as a result of the influence attempt

Question 31

Compliance

Answer 31

Going along with what the influencer wants without being personally committed

Question 32

Passive resistance

Answer 32

Rejecting the influence attempt but not getting in the way of what the influencer is trying to do

Question 33

Active resistance

Answer 33

Rejecting the influence attempt and actively trying to stop the influencer from doing what she or he is trying to do, or trying to change the influencer’s attitudes

Question 34

Organizational Aggression:

Answer 34

This usually is defined as any aggressive actions a member of an organization takes against another member. (Verbal, physical, or mental

Question 35

Workplace Violence

Answer 35

An attack by anyone that is directed at someone at work or on duty. (organizational members, customers or any outside source)

Question 36

1) Organizational Stressors (Aggression) 2) Mental Illness 3) Relationships (Inside & Outside Organization) 4) Criminal Activity

Answer 36

Four Leading Causes of Workplace Violence:

Question 37

Pre-Incident Indicators

Answer 37

those things that indicate a problem may occur.

Question 38

Trait Anger (tolerance)

Answer 38

the disposition to experience anger over time and situations

Question 39

Coping Responses

Answer 39

overtly react or hold within

Question 40

Lack of Control

Answer 40

individuals feel that they have no control over decisions, events, or destiny in their lives within the context.

Question 41

Anxiety

Answer 41

is an unpleasant state of inner turmoil, a subjectively unpleasant feelings of dread over something unlikely to happen.

Question 42

Injustice

Answer 42

Distributive, procedural and interactional injustice often leads to aggressive behavior