exam 3

Question 1

In the movie “Gune Ho. it was shown that the Japanese culture is

Answer 1

High Context

Question 2

What was the core purpose of the movie “Gung Ho”?

Answer 2

Organizational Change

Question 3

_____is the degree of correspondence between the message intended by the source
and the message understood by the receiver

Answer 3

Fidelity

Question 4

_____has the highest information richness.

Answer 4

Face-to-face Communication

Question 5

The process by which a communicated message is translated from an idea/thought into transmittable symbols is_____

Answer 5

Encoding

Question 6

I medium through which the message is sen through

Answer 6

Channel

Question 7

. Anything that blocks, distorts, or changes in any way the message the sender intended to
communicate is referred to as:

Answer 7

Noise

Question 8

In the communication process. the receiver will attempt to interpret and make sense of the message that was sent. This is known as:

Answer 8

Decoding

Question 9

___ consists of variations in speech such as pitch, loudness, tempos, tone,
duration, and emotions during speaking such as laughing and crying

Answer 9

Paralanguage

Question 10

It was stated in class that the number one problem in the communication process is:

Answer 10

An encoding to decoding problem

Question 11

____ is intentionally withholding, ignoring, or distorting information to influence
the message that is ultimately received

Answer 11

Filtering

Question 12

____is the specialized or technical language of a .trad., Profession or social group

Answer 12

Jargon

Question 13

______is the study of language forms.

Answer 13

Semantics

Question 14

______is defined as the attitude toward touch and body contact.

Answer 14

Haptics

Question 15

_______is the study of an individual’s perception in relationship to space.

Answer 15

Proxemics

Question 16

_____is the attitude toward smell.

Answer 16

olfactics

Question 17

In class, feedback was also referred to as_____

Answer 17

Reflective Listening

Question 18

_____is the emphasis given to spoken words and phrases.

Answer 18

Verbal inotation

Question 19

In the Mehrabian “Communicating Without Words” article that was discussed, it was found that of the three sources of communication cues studied _____ had the least impact when it came to interpretation of the message during a face-to-face conversation.

Answer 19

Words spoken

Question 20

In the Mehrabian “Communicating Without Words’ article that was discussed, it was found
that of the three sources of communication cues studied _____ had the most impact
when it came to interpretation of the message during a face-to-face conversation.

Answer 20

Facial Expression

Question 21

The rational model of decision making is based on_____rationality.

Answer 21

Perfect

Question 22

____is a mode of thinking that occurs when the members of a group’s desire for
unanimity offsets their motivation to appraise alternative courses of action.

Answer 22

groupthink

Question 23

. It was stated in class that the administrative model of decision-making is a_____model

Answer 23

Descriptive

Question 24

Which of the following was NOT given as a decision making “information condition’,

Answer 24

Condition of rationality

Question 25

In which of these conditions is nothing known, therefore, a decision is simply a guess?

Answer 25

Condition of Ambiguity

Question 26

An individual who notices an opportunity and takes advantage of that opportunity while staying in their current company is referred to as a/an_____

Answer 26

Intrepreneur

Question 27

When a person makes a decision based on feelings, beliefs, and hunches, he is said to have made a decision using.

Answer 27

Intuition

Question 28

______decisions are decisions that take time and effort to make and result from careful Information gathering, generation of alternatives, and evaluation of alternatives.

Answer 28

reasoned Judgement

Question 29

. A/An ______ decision is a decision where the decision maker examines alternatives only until a solution that meets the minimal requirements is found

Answer 29

Satisficing

Question 30

The ______ theory states that a manager is motivated to act in his/her own best interests rather than those of the organization.

Answer 30

Agency

Question 31

. The____ model of decision making is said to be based on bounded rationality

Answer 31

Administrative

Question 32

____in decision making is when the decision maker knowingly accepts less than the best possible outcome to avoid unintended negative effects on other aspects of the organization.

Answer 32

Sub-Optimizing

Question 33

____is a decision strategy where the individual is a risk taking, first mover.

Answer 33

Prospector

Question 34

A/An ____ decision is a decision that recurs infrequently and for which there is no previously established decision rule

Answer 34

Non-Programmed

Question 35

The_____approach to decision making is a combination of the rational and the administrative approaches.

Answer 35

Hybrid

Question 36

An elected official made a decision that turned out to be a bad decision. Instead of admitting he decision was wrong, the elected official invested even more time and resources into the decision. This is a form of__________

Answer 36

Escalation of Commitment

Question 37

A decision maker has made a/an_____error when he/she incorrectly generalizes a decision from a small sample or a singe episode

Answer 37

Representativeness

Question 38

The_____theory argues that when people make decisions under a condition of risk, they are more motivated to avoid losses than they are to seek gains.

Answer 38

Prospect

Question 39

The_____nominal group technique is a technique where participants write their problem solutions down, their written opinions are combined into a report and sent out to all participants. This process is repeated until 1 consensus is reached.

Answer 39

Delphi

Question 40

Organizational_____is the current situation in an organization and the effect that situation has on The employees and organizational performance.

Answer 40

Climate

Question 41

Organizational _____is the process through which employees learn about the firm's culture and pass their knowledge and understanding on to others.

Answer 41

Socialization

Question 42

A change____ is a person Who is responsible for managing a change effort.

Answer 42

Agent

Question 43

A/An_____of goods and services.innovation results in the development of radically different kinds

Answer 43

Radical

Question 44

The process of identifying and adding up all costs associated with a decision and then comparing those to the projected benefits of the decision is referred to as a_____

Answer 44

Cost/Benefit Analysis

Question 45

Which of the following was NOT one of the steps in "Kirkpatrick's Four-Step Model" used to evaluate training?

Answer 45

What Was Cost of Resources Used

Question 46

Organizational_____is the process of planned change/improvement of the organization through the application of knowledge of the behavioral sciences.

Answer 46

Development

Question 47

It was stated that the major difficulty of training

Answer 47

Transferring of Learning to Workplace

Question 48

Lewin's Force Field Analysis Theory of Change states:

Answer 48

There are forces that support change and there are forces that oppose change.

Question 49

In Lewin's Change Process Model, what is meant by "Unfreezing"?

Answer 49

Communicate and educate so people become aware of the need for change

Question 50

In class we talked about one way to achieve Lewin's "refreezing" in the change process is to:

Answer 50

Get rid of the old leaders