Chapter 7 Flashcards
What are 5 benefits of listening?
- Improved memory
- Enhanced academic performance
- Enhanced personal relationships
- Enhanced professional performance
- Improved health
The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages
Listening
Listening includes what process that is broken up into 4 stages?
Decoding
Listening includes the process of decoding and includes 4 stages: 1. 2. 3. 4.
- Hearing
- Understand
- Evaluate
- Respond
The stage in decoding when listeners pick up the sound waves directed towards them
Hearing
The stage in the decoding process in interpreting the messages associated with sounds or what the sounds mean to get the meaning
Understanding
The stage in the decoding process where you assess your reaction to a message
Evaluate
The stage in the decoding process where you show others how you regard their message
Respond
A set of attitudes, beliefs, and predispositions about the how, where, when, who, and what of the information receiving and encoding process
Listening style
The listening style that reflects a preference for error-free and well-organized speaking
Action-oriented listening style / informational listening
Listening skills that are useful in situations requiring attention to content
Informational listening
A listening style that reflects an interest in detailed and complex information, simply for the content itself
Content-oriented listening style / critical listening
Listening skills that are useful in a wide variety of situations- particularly those involving persuasive speaking
Critical listening
A listening style that is associated with friendly, open communication and an interest in establishing
People-oriented listening style/ supportive listening
Listening skills focused not only on understanding information but also “listening” to others’ feelings
Supportive listening
A listening style that prefers brief, concise speech
Time-oriented listening style/ ineffective listening
This listening style can be effective in emergencies when information must be communicated quickly and concisely
Time oriented listening
This listening style involves listening not only to words but also to others’ feelings
People-oriented listening
What are examples of influences on listening?
- gender stereotypes
- age
- nationalities
Women or men are more accommodating and focused on the speaker?
Women
Women or men are focused on facts and handle distractions better?
Men
Women or men interrupt more than the other gender?
Men
Our capacity for effective listening ____ as we reach adulthood
increases
This individual identity characteristic has varied expectations for appropriate nonverbal expressions
Nationalities
