Chapter 8: Communication in Groups and Teams

Question 1

Group

Answer 1

Three or more people who interact over time, follow shared rules to reach a common goal. The team is one type of group

Question 2

Team

Answer 2

Special kind of group by different resources of member. All teams are groups, but not all groups are teams.

Question 3

Limitations of Groups

Answer 3

1. Time: Groups take far more time to make decisions, implement ideas
2. Conformity Pressures: Individual ideas, desires can be suppressed by majorities or dominant members (group think)
3. Reduced Individual Responsibilty: Easier for each member to contribute less to the group (social loafing)

Question 4

Strengths of group

Answer 4

1. Greater Resource
2. Greater Thoroughness: Synergy: Collaborate, enhance the effort, talen, strength of individual member
3. Greater Creativity:
   4: Greater Commitment

Question 5

Feature of Small Groups

Answer 5

1. Cohesion: Closeness among members of a group

* groupthink: member cease to think critically and indepenently

Question 6

Feature of Small Groups

Answer 6

2. Groupsize:
   * too small: lack of resources, unwilling to disagree other’s idea
   * too big: less cohesion, satisfaction, commitment

Question 7

Feature of Small Groups

Answer 7

3. Power Structure: is the ability to influence others
   a. Power over: ability to help or harm others, highlighting the status and influence
   b. Power to: Empower others
   c. Social climbing: the attempt to improve one’s own status by winning approval of leader(s)

Question 8

Feature of Small Groups

Answer 8

Five bases of power:

1. Reward : give people they value like promotion
2. Coercive : Punish other, firing
3. Legitimate: Depend on the role of other like manager
4. Expert: base on knowedge
5. Referent : base on personality

Question 9

Feature of Small Groups

Answer 9

4. Interaction Patterns: Centralize and decentralize
5. Group norms: informal rules that guide how member of a group or culture think, feel, act, and interact. Norm define what is normal or appropriate

Question 10

Type of Communication in groups

Answer 10

1. Task: focus on the problems, issues
2. Procedural: get organized and stay on track
3. Climate: create and maintain supportive climate that encourage people to contribute
4. Egocentric (dysfunctional): block others