chapter 9 - communicating in groups

Question 1

a collection of about three to 20 people who interact and attempt to influence each other in order to accomplish a common purpose

Answer 1

group

Question 2

all the verbal and nonverbal messages shared among group members

Answer 2

group communication

Question 3

comprised of intimates who, through their communication, generates a sense of home, group identity, history, and future

Answer 3

familiy

Question 4

comprised of frineds who have genuine concern about each other’s welfare and enjoy spending time together

Answer 4

social group

Question 5

comprised of people who come together to provide encouragement, honest feedback, and a safe environment for expressing deeply personal feelings about a problem common to the members

Answer 5

support group

Question 6

comprised of individuals who come together because they share a common concern, hobby, or activity

Answer 6

interest group

Question 7

comprised of individuals who come together to perform hands-on charitable works or to raise money to help organizations that perform such work

Answer 7

service group

Question 8

comprised of three or more people formed to solve a problem or complete a task

Answer 8

work group

Question 9

a subset of a work group where members also hold themselves mutually accountable

Answer 9

work group team

Question 10

comprised of individuals with diverse knowledge, perspectivies, values, and interests

Answer 10

heterogeneous group

Question 11

comprised of individuals that share similar knowledge, perspectives, values, and interests

Answer 11

homogeneous groupa

Question 12

clearly stated objective desired by enough member to motivate the group to work toward its achievement

Answer 12

work group team goal

Question 13

comprised of members that “meet” via technological media

Answer 13

virtual group

Question 14

elements of work group team goal

Answer 14

effective goals are specific
effective goals serve a common purpose
effective goals are challenging
effective goals are shared

Question 15

communication that occurs in virtual groups

Answer 15

virtual group communication

Question 16

at the same time

Answer 16

real time

Question 17

virtual group where members interact across time

Answer 17

asynchronous virtual groups

Question 18

rules for communicating respectfully and effectiviely in virtual groups

Answer 18

netiquette

Question 19

formed based on a constructive purpose and characterized by ethical goals, interdependence, cohesiveness, productive norms, accountability, and synergy

Answer 19

healthy group

Question 20

members rely on each other’s skills and knowledge to accomplish the group goals

Answer 20

interedepent group

Question 21

the force that brings group members closer together

Answer 21

cohesiveness

Question 22

activities desgined to build rapport and develop trust among members

Answer 22

team-building activities

Question 23

expectations for the way group members are to behave

Answer 23

norms

Question 24

prescribed behaviours designed to help the group meet its goals and conduct its conversations

Answer 24

ground rules

Question 25

being held responsible for adhering to the group norms and working toward the group’s goals

Answer 25

accountability

Question 26

the multiplying force of a group working together that results in a combined effort greater than any of the parts

Answer 26

synergy

Question 27

stages of group formation and development

Answer 27

forming
storming
norming
performing
adjourning and transforming

Question 28

characterized by orientation, testing, and dependence

Answer 28

forming stage

Question 29

characterized by conflict and power plays as members seek to have their ideas accepted and to find their place within the group’s power structure

Answer 29

storming stage

Question 30

a deterioration of mental efficiency, reality testing, and moral judgement that results from in-group pressure to conform

Answer 30

groupthink

Question 31

the stage during which the group solidifies its rules for behavior, resulting ingreater trust and motivation to achieve the group goal

Answer 31

norming stage

Question 32

the stage during which the skills, knowledge, and abilities of all members are combined to overcome obstacles and meet goals successfully

Answer 32

performing stage

Question 33

the stage during which members assign meaning to what they have done and determine how to end or maintain interpersonal relations they have developed

Answer 33

adjourning stage

Question 34

when a group continue to exist with a new goal

Answer 34

transforming stage

Question 35

when group members who acrtually agree about something belive they disagree due to poor communication

Answer 35

pseudo-conflict

Question 36

when two or more group members’ goals, ideas, or opinions about the topic are incompatible

Answer 36

issue-related group conflict

Question 37

when two or more group members become defensive because they feel like they are being attacked

Answer 37

personality-related group conflict